Service Centre Manager

Career Choices Dewis Gyrfa Ltd; Cheltenham; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

In-house training and development

Career advancement opportunities

Job summary

Career Choices Dewis Gyrfa Ltd is supporting a well-established, family-run automotive service centre in Cheltenham, Gloucestershire, seeking a Service Centre Manager to lead a small team and oversee daily workshop operations.

This role offers a salary around £35,000 per annum, Monday to Friday, 8:15am-5:30pm, with in-house training, planned bonus schemes, and clear opportunities for career progression within a growing family-run business.

Qualifications

• Experience in motor trade is essential.
• Strong customer-facing and communication abilities are required.
• Experience in managing a workshop or team is preferred.

Responsibilities

• Lead daily operations of the service centre to ensure efficiency and high standards.
• Manage, support and organise a small team of Vehicle Technicians; allocate workshop jobs and oversee scheduling.
• Assist with workshop tasks as needed (diagnostic testing, basic repairs, tyre fitting).
• Ensure health and safety procedures are followed and the workshop stays clean and compliant.
• Liaise with customers, provide professional updates, prepare estimates and quotations, and manage supplier relationships and stock.

Skills

Team leadership

Customer service

Communication skills

Organisational skills

Job description

Our client, a well-established family-run independent automotive service centre in Cheltenham, Gloucestershire, is seeking a Service Centre Manager to lead their team.

This is a unique opportunity for a skilled motor trade professional to contribute to a reputable business with excellent growth prospects.

Benefits of the Service Centre Manager:

• Salary circa £35,000 per annum, negotiable based on experience
• Plans to introduce a bonus scheme - 25 days’ annual leave plus 8 bank holidays
• In-house training and development programmes
• Career advancement with a growing family-run business operating since 1991
• Monday to Friday, 8:15am-5:30pm Duties of the Service Centre Manager:
• Manage the daily operations of the service centre, ensuring efficiency and high standards
• Lead, support, and organise a small team of Vehicle Technicians
• Allocate workshop jobs and oversee scheduling and workflow
• Assist with workshop tasks when necessary, including diagnostic testing, basic practical repairs, or tyre fitting
• Ensure health and safety procedures are followed and workshop cleanliness is maintained
• Liaise with customers, providing professional advice and updates as the Service Centre Manager
• Prepare estimates, process quotations, and manage customer communication
• Order parts, maintain supplier relationships, and reconcile supplier accounts
• Assist with stock management and basic bookkeeping duties
• Drive the growth of the business through excellent customer service and technician support
• Requirements of the Service Centre Manager:
• Proven experience in the motor trade, with strong workshop knowledge or management experience
• Hands-on mechanical experience is advantageous but not essential; automotive knowledge and management skills are paramount
• Confident in managing a team and workshop scheduling
• Customer-focused with excellent communication skills
• Ability to identify additional revenue opportunities
• Organised, reliable, and commercially aware
• Valid UK driving licence with minimal points
• Awareness of health and safety regulations in a workshop environment

Let us help you take the first step towards your dream Motor Trade career.