Service Manager

Auto Skills UK; Chippenham; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Performance bonus

Training & Leadership Development

Career progression

Established customer base

Job summary

Auto Skills UK is seeking an experienced Service Manager to lead the aftersales department within a busy dealership in Chippenham. You will own the service operation, drive profitability, and manage a high-performing team to deliver exceptional customer service.

The role offers a competitive £50,000 basic salary plus bonus, with 1 in 2 Saturdays, and a Monday–Friday pattern. A strong leadership track record and UK driving license are essential.

Qualifications

• Previous experience as a Service Manager within a franchised dealership or large automotive business.
• Proven track record of leading aftersales departments and meeting targets.
• Strong leadership, coaching and people management skills.
• Excellent commercial awareness driving profitability and customer satisfaction.
• Strong organisational and problem-solving abilities.
• Ability to perform in a fast-paced dealership environment.
• Excellent communication and customer relationship skills.
• Full UK Manual Driving Licence.

Responsibilities

• Managing the day-to-day operation of the service department.
• Leading and developing the Service Advisors, Workshop Controller and Vehicle Technicians.
• Driving departmental profitability through labour sales, workshop efficiency and customer retention.
• Monitoring and improving key performance indicators including labour sales, efficiency, utilisation and CSI.
• Ensuring exceptional customer service across the aftersales journey.
• Managing workshop loading to maximise productivity and minimise downtime.
• Supporting recruitment, training and performance management within the department.
• Maintaining manufacturer standards, warranty compliance and health & safety procedures.
• Working closely with senior management to achieve departmental and business objectives.

Skills

Leadership

People management

Commercial awareness

Customer relationships

Organisational skills

Problem solving

Communication

Driving licence

Job description

SERVICE MANAGER
Location: Chippenham
Salary: £50,000 Basic Salary + Bonus
Hours: Monday to Friday | 1 in 2 Saturdays, 8:30am - 12:30pm
Job Type: Full-Time, Permanent

Looking for a role where your leadership is recognised, your earning potential is rewarded, and you can make a real impact? If you're an experienced Service Manager looking to lead a successful aftersales operation, this is an outstanding opportunity to join a busy and well-established dealership. Offering a competitive £50,000 basic salary, bonus scheme, and genuine autonomy to drive departmental performance, this role is perfect for an ambitious leader who is passionate about delivering exceptional customer service while developing a high-performing team. You'll take ownership of the service department, ensuring operational excellence, maximising profitability, and maintaining the highest levels of customer satisfaction while leading and motivating your team to achieve outstanding results.

WHAT'S IN IT FOR YOU

• £50,000 Basic Salary
• Performance Bonus Scheme
• Monday to Friday Working
• Saturday Morning Rota (1 in 2)
• Ongoing Training & Leadership Development
• Career Progression Opportunities
• Supportive Senior Management Team
• Established Customer Base
• Full-Time, Permanent Position

THE ROLE

As Service Manager, you'll be responsible for the day-to-day management of the aftersales department, ensuring the workshop and service reception operate efficiently while delivering exceptional customer satisfaction and financial performance. Key responsibilities include:

• Managing the day-to-day operation of the service department
• Leading, motivating and developing the Service Advisors, Workshop Controller and Vehicle Technicians
• Driving departmental profitability through effective labour sales, workshop efficiency and customer retention
• Monitoring and improving key performance indicators including labour sales, efficiency, utilisation and CSI
• Ensuring exceptional customer service is delivered throughout the entire aftersales journey
• Managing workshop loading to maximise productivity and minimise downtime
• Supporting recruitment, training and performance management within the department
• Maintaining manufacturer standards, warranty compliance and health & safety procedures
• Working closely with senior management to achieve departmental and business objectives

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Manager within a franchised dealership or large automotive business
• A proven track record of leading successful aftersales departments and achieving departmental targets
• Strong leadership, coaching and people management skills
• Excellent commercial awareness with the ability to drive profitability and customer satisfaction
• Strong organisational and problem-solving abilities
• The ability to perform effectively in a fast-paced dealership environment
• Excellent communication and customer relationship skills
• Full UK Manual Driving Licence

Alternative job titles may include: Service Manager, Aftersales Manager, Automotive Service Manager, Dealership Service Manager, Workshop Manager or Aftersales Team Manager.

APPLY TODAY

This is an excellent opportunity to join a successful dealership that values strong leadership, rewards success, and offers genuine long-term career progression within a professional and supportive working environment. If you're an experienced Service Manager looking for your next challenge, we'd love to hear from you.

Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Manager opportunity, quoting job reference 54255