Service Manager

Career Choices Dewis Gyrfa Ltd; Gloucester; On-site; GBP 38,000 - 68,000; Full time

Benefits offered by this job

Personal company car

23 days' annual leave + birthday off

Training and development programmes

Staff purchase discounts

Healthcare provisions and pension

Job summary

Career Choices Dewis Gyrfa Ltd is seeking a Vehicle Service Manager for its Gloucester dealership. The role leads a team of technicians and service staff to drive performance and customer satisfaction.

The position offers a basic salary up to £38,000 with a lucrative bonus structure and potential to earn £68,000+. A company car, generous leave, training, discounts, and pension benefits accompany the role. Occasional Saturdays may be required.

Qualifications

• Proven experience as a Service or Aftersales Manager within a franchise-approved dealership.
• Strong leadership and team management skills.
• Excellent organisational and planning abilities.
• IT literacy with competent use of dealership management systems.
• UK driving licence with minimal points.

Responsibilities

• Lead a team of 4 Vehicle Technicians and 2 Service Advisors.
• Oversee workshop, service and parts to maintain high standards.
• Motivate staff to meet KPIs and drive performance.
• Plan, forecast and deliver sales targets and workshop utilisation.

Skills

Leadership

Team management

Organisational skills

IT literacy

Tools

Dealership management systems

Job description

Our client, a prominent, award-winning franchise-approved car dealer group with over 50 dealerships nationwide, is seeking a skilled Vehicle Service Manager to join their Gloucester dealership.

This is an excellent opportunity for an experienced Service or Aftersales Manager, or an Assistant Service Manager aspiring to progress, to lead a dedicated team and drive business growth within a reputable organisation.

• Basic salary up to £38,000 per annum (negotiable based on experience)


• Performance-related bonus scheme with on-target earnings around £56,000+ per annum


• Maximum earning potential of £68,000 per annum for 200% performance and upper quartile achievement


• Personal company car - 23 days' annual leave plus bank holidays, increasing with service, and your birthday off (paid)


• Access to full brand-accredited training and development programmes


• Staff purchase discounts and retail/lifestyle discount platform


• Healthcare provisions and pension scheme


• State-of-the-art working environment and long-term career prospects Duties as a Service Manager:


• Lead, manage, and develop a team of 4 Vehicle Technicians and 2 Service Advisors


• Oversee the workshop, service, and parts departments to ensure high-performance standards


• Motivate and support staff to achieve their full potential and meet departmental KPIs


• Plan, forecast, and deliver sales targets and workshop utilisation improvements


• Manage departmental budgets and seek opportunities for business growth


• Work closely with senior management to optimise overall dealership performance


• Ensure excellent customer satisfaction levels and maintain the dealership’s reputation


• Support career development for team members and promote a positive working environment


• Occasionally work on Saturdays, subject to business needs, with no rota’d Saturday work required


• Requirements:


• Proven experience as a Service or Aftersales Manager within a franchise-approved dealership


• Strong leadership and team management skills


• Excellent organisational and planning abilities
  
• IT literacy with competent use of dealership management systems


• UK driving licence with minimal points


• Ability to support and motivate colleagues to achieve performance and customer service targets


• Reside within a reasonable commute to Gloucester


• This Service Manager role offers a competitive salary, excellent bonus potential, and broad career development opportunities within a leading automotive group.

The successful Service Manager will be a driven, confident leader committed to achieving high standards and continuous improvement.