Service Leader - Drive Operations & Guest Experience

Benugo; Manchester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Free lunch on shift

Tea & coffee on shift

50% discount on food and drinks

Life Assurance

Career development

Employee discounts

EAP

Mental Health First Aiders

Job summary

Benugo Manchester University is looking for a hands-on Manager to lead service on the floor, ensuring smooth operations and high standards of guest care.

You will support the General Manager, deputise when required, and drive performance while safeguarding food safety and team wellbeing.

This full-time role offers a busy, rewarding environment with opportunities to grow within a fast-growing, prestigious company.

Qualifications

• Experience in hospitality management is required.
• Strong focus on guest experience and service standards.
• Ability to lead a team and resolve issues quickly within a fast-paced environment.

Responsibilities

• Lead service from the floor to ensure smooth, efficient operations.
• Maintain a visible presence to support the team and resolve issues quickly.
• Deputise for the General Manager when required and drive performance.
• Identify opportunities to improve service flow and overall efficiency.
• Deliver high standards of customer service at all times and handle feedback professionally.

Skills

Leadership

Customer service

People management

Problem solving

Job description

Benugo Manchester University is looking for a hands-on Manager to lead service on the floor, ensuring smooth operations and high standards of guest care.

You will support the General Manager, deputise when required, and drive performance while safeguarding food safety and team wellbeing.

This full-time role offers a busy, rewarding environment with opportunities to grow within a fast-growing, prestigious company.