Guest Experience Leader - Growth, Perks & On-Shift Impact

Benugo Limited; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Enrolment into the WSH pension scheme

28 days annual leave (plus extra day for your birthday off)

Enhanced maternity, paternity and family-friendly leave with length of service

Access to everyday discounts and communication portal

Employee Assistance Programme and qualified Mental Health First Aiders

Cycle to Work scheme

Opportunity to develop and further your career in an exciting company

Job summary

Benugo Limited seeks a dedicated team member for their operations in the United Kingdom, specifically in Solihull. This role involves hands-on support during service, resolving guest complaints, and ensuring a great experience for all customers. The ideal candidate will foster a respectful team culture and maintain high cleanliness standards while supporting health and safety measures.

Benefits include meals on shift, pension scheme enrollment, generous annual leave, enhanced family leave, and career advancement opportunities within a dynamic company.

Qualifications

• Hands-on experience in service and operations.
• Ability to resolve guest complaints effectively.
• Strong product knowledge of food and beverage offerings.

Responsibilities

• Support daily operations during service.
• Ensure team delivers great guest experience while upselling.
• Maintain records of Health and Safety and Food Safety.

Job description

Benugo Limited seeks a dedicated team member for their operations in the United Kingdom, specifically in Solihull. This role involves hands-on support during service, resolving guest complaints, and ensuring a great experience for all customers. The ideal candidate will foster a respectful team culture and maintain high cleanliness standards while supporting health and safety measures.

Benefits include meals on shift, pension scheme enrollment, generous annual leave, enhanced family leave, and career advancement opportunities within a dynamic company.