Manager

SmartRecruiters, Inc.; Manchester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free lunch on shift

Discount on food and drinks

Life Assurance

Career development

Employee discounts

Employee Assistance Programme

Job summary

Benugo Manchester University is seeking a Manager to lead service on the floor, ensuring smooth operations and a superior customer experience across our university site.

The role is full-time with a 5-day pattern (Monday to Friday, with occasional Saturday shifts). You will support the General Manager in delivering performance while maintaining high standards of service and safety.

Responsibilities

• Lead service from the floor to ensure smooth, efficient and consistent operations
• Maintain a visible presence on the floor to support the team and resolve issues quickly
• Support the General Manager in delivering operational performance across the account
• Deputise for senior management when required
• Identify opportunities to improve service flow, speed and overall efficiency
• Deliver and maintain a high standard of customer service at all times
• Lead by example, setting the tone for service and customer interaction
• Handle customer feedback and resolve issues in a professional and timely manner
• Ensure compliance with all food safety, health & safety, and company policies and procedures
• Maintain a safe, clean, and hygienic working environment in line with legal and company standards

Job description

• Salaried Working Pattern: Full-time 5 Days Out of 7
• Compensation: up to GBP 33,000 - yearly

Company Description

When we founded Benugo 28 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience.

This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

We are looking for Manager to join our team at Benugo Manchester University

Shifts: 5 days a week - Monday to Friday (occasional Saturday)

Contract: Full Time

About the Manager role:

• Lead service from the floor to ensure smooth, efficient and consistent operations
• Maintain a visible presence on the floor to support the team and resolve issues quickly
• Support the General Manager in delivering operational performance across the account
• Deputise for senior management when required
• Identify opportunities to improve service flow, speed and overall efficiency
• Deliver and maintain a high standard of customer service at all times
• Lead by example, setting the tone for service and customer interaction
• Handle customer feedback and resolve issues in a professional and timely manner
• Ensure compliance with all food safety, health & safety, and company policies and procedures
• Maintain a safe, clean, and hygienic working environment in line with legal and company standards

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Endless tea and coffee on shift
• 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
• Competitive rate
• Life Assurance
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkboxapp) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders