Guest Experience Lead - Service, Upsell & Growth

Benugo Limited; Leeds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee

Enrolment into WSH pension scheme

Up to 33 days annual leave

Enhanced maternity and paternity leave

Access to discounts

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

Benugo Limited in Leeds is seeking individuals to support daily operations by ensuring excellent guest experiences and maintaining high cleanliness standards. The role includes resolving guest complaints swiftly and leading the team with kindness and respect.

The ideal candidates will possess strong knowledge of food and beverage, demonstrate leadership skills, and be committed to professional development. Benefits include up to 33 days of annual leave, a pension scheme, and opportunities for career advancement.

Qualifications

• Experience in hospitality and customer service roles.
• Ability to lead and support a team respectfully.
• Strong product knowledge and upselling skills.

Responsibilities

• Support daily operations and service.
• Resolve guest complaints promptly.
• Maintain high standards of cleanliness.
• Attend all training and development courses.

Skills

Guest experience delivery

Product knowledge (food and beverage)

Calm complaint resolution

Team leadership

Health and safety record maintenance

Job description

Benugo Limited in Leeds is seeking individuals to support daily operations by ensuring excellent guest experiences and maintaining high cleanliness standards. The role includes resolving guest complaints swiftly and leading the team with kindness and respect.

The ideal candidates will possess strong knowledge of food and beverage, demonstrate leadership skills, and be committed to professional development. Benefits include up to 33 days of annual leave, a pension scheme, and opportunities for career advancement.