Guest Experience Lead - Service, Upsell & Growth

Benugo Limited; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

Enrolment into the WSH pension scheme

Up to 33 days annual leave (plus extra day for your birthday off)

Enhanced maternity, paternity and family friendly leave with length of service

Access to everyday discounts and communication portal

Employee Assistance Programme and qualified Mental Health First Aiders

Cycle to Work scheme

Opportunity to develop and further your career in an exciting company

Job summary

Benugo Limited, based in Liverpool, is seeking a dedicated team member to support daily operations and ensure a great guest experience. The role requires resolving guest complaints, maintaining product knowledge, and fostering a positive work environment.

Benefits include meals on shift, a pension scheme, generous leave, and career development opportunities, all while representing a respected brand professionally.

Qualifications

• Hands-on experience in daily operations and service.
• Ability to manage guest complaints effectively.
• Strong product knowledge of food and beverage offerings.

Responsibilities

• Support and lead the team while fostering a culture of respect.
• Maintain Health and Safety, Food Safety records.
• Represent the company in a professional manner.

Job description

Benugo Limited, based in Liverpool, is seeking a dedicated team member to support daily operations and ensure a great guest experience. The role requires resolving guest complaints, maintaining product knowledge, and fostering a positive work environment.

Benefits include meals on shift, a pension scheme, generous leave, and career development opportunities, all while representing a respected brand professionally.