Service Leader

Pendragon Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Pendragon Group is seeking a passionate Service Leader/Manager to oversee its service department at Renault, Doncaster. This role focuses on fostering exceptional customer relationships while leading a dedicated team to achieve high standards of service and operational efficiency. You will play a vital role in ensuring customers leave satisfied, contributing to the overall success and reputation of the company.

Benefits

Competitive salary with bonus

Company car

Pension

Life assurance

Health care

25 days holiday plus bank holidays

Company discounts on used car purchases

Qualifications

• Experience in managing a workshop or parts department.
• Background in fast-paced, target-driven environments.
• Strong knowledge of consumer and vehicle legislation.

Responsibilities

• Manage the Service Department, ensuring customer satisfaction.
• Lead and motivate the service team to meet targets.
• Ensure compliance with warranty and repair standards.
• Manage budgets and maximize efficiency.

Skills

Leadership skills

Customer service

Business acumen

Team motivation

Job description

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Competitive salary with bonus, company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Can you bring a passion for incredible customer service to a new career as Service Leader/ Manager at Renault, Doncaster?

As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Leader/ Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.

What does the role of Service Leader involve?

• Ensure all warranty and repair work adheres to company standards
• Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
• Review pricing policies and ensure appropriate legislation is adhered to
• Lead your Service Team, motivating and coaching to over-achieve targets and KPIs
• Maintain a safe working environment, adhering to health and safety processes
• Enhance customer service levels to achieve a fantastic CSI score for your department

What qualities do I need to succeed in the Service Leader role?

• A background in running a successful workshop or parts department
• Experience of working in a fast-paced, target driven environment
• Impressive leadership skills, able to motivate a team to work together and exceed targets
• Strong business acumen, alongside great knowledge of consumer and vehicle legislation
• A passion for providing exceptional levels of customer service, and putting smiles on faces!

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.

Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.