Service Information Administrator & Reception

Actpcherbourg; Birstall; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

On-site gym facilities

Free onsite parking

Public sector pension (LGPS)

Employee Assistance Programme (24/7)

Job summary

Leicestershire Fire and Rescue Service is seeking an Administrator/Receptionist to join the Service Information Team at the Headquarters. You will welcome visitors, handle general enquiries, log referrals and process information requests, and support corporate meetings with minute-taking.

You will work with four other Administrators, deliver high customer care, and contribute to safeguarding the public through efficient admin processes. Hybrid working may be considered.

Qualifications

• Previous administrative experience in a similar role.
• Strong customer service skills and clear communication.
• Good understanding of Data Protection requirements.

Responsibilities

• Log referrals for Home Safety Checks and record complaints and information requests.
• Process general enquiries and correspondence, and provide basic home safety advice.
• Provide note-taking support for corporate meetings and maintain reception during office hours.

Skills

Administrative experience

Customer service

Data protection

Communication skills

Tools

Microsoft Office

Record keeping

Job description

Leicestershire Fire and Rescue Service is seeking an Administrator/Receptionist to join the Service Information Team at the Headquarters. You will welcome visitors, handle general enquiries, log referrals and process information requests, and support corporate meetings with minute-taking.

You will work with four other Administrators, deliver high customer care, and contribute to safeguarding the public through efficient admin processes. Hybrid working may be considered.