Service Information Admin & Reception Specialist

Leicestershire Fire and Rescue; Birstall; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Generous leave entitlement

On-site gym facilities

Free onsite parking

LGPS pension

Job summary

Leicestershire Fire and Rescue Service is seeking an enthusiastic administrator to join our Service Information Team at the Headquarters. You will provide professional administrative support, manage reception duties, and serve the public and colleagues with a friendly, efficient service.

Your role involves processing information requests, logging referrals for home safety checks, recording complaints, and supporting corporate meetings, with hybrid working options and ongoing development

Qualifications

• Previous experience in an administrative role.
• Excellent customer service and communication skills.
• Ability to handle sensitive information and data protection compliance.
• Good computer literacy with standard office software.

Responsibilities

• Process information requests and allocate Home Safety Checks.
• Log referrals for home safety checks and record complaints/queries.
• Provide note-taking support for corporate meetings and reception duties.
• Produce ID cards, parking permits and driver fobs for staff.
• Support other departments and maintain reception during office hours.

Skills

Customer service

Team collaboration

Data protection

Communication

Job description

Leicestershire Fire and Rescue Service is seeking an enthusiastic administrator to join our Service Information Team at the Headquarters. You will provide professional administrative support, manage reception duties, and serve the public and colleagues with a friendly, efficient service.

Your role involves processing information requests, logging referrals for home safety checks, recording complaints, and supporting corporate meetings, with hybrid working options and ongoing development