Children & Family Services Admin Support

Golearnleicestershire; Glenfield; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Leicestershire County Council is seeking a well-organised and resilient Business Support Assistant to join the Children and Family Services at County Hall, Glenfield. You will handle calls, assist in referrals, and provide high-quality administrative support to the service.

The role requires data entry, file management, diary and minutes tasks, and a commitment to confidentiality and deadlines. Flexible/hybrid working options are available, with a permanent contract and 37 hours per week.

Qualifications

• GCSEs or equivalent qualifications required.
• NVQ 2 in Business Administration or equivalent or demonstrable experience.
• Good computer skills including MS Word and Excel.
• Ability to maintain confidentiality and meet deadlines.

Responsibilities

• Handle incoming and outgoing calls and liaise with teams.
• Process referrals and input data into service systems.
• Provide general administrative support and file management.
• Monitor generic inboxes and ensure timely task completion.
• Type up minutes and reports within statutory timescales.
• Upload information to in-house database and send secure emails.

Skills

Good communication

Teamwork

Confidentiality

Ability to meet deadlines

Education

GCSEs or equivalent

NVQ 2 in Business Administration or equivalent

Tools

MS Word

Excel

Job description

Leicestershire County Council is seeking a well-organised and resilient Business Support Assistant to join the Children and Family Services at County Hall, Glenfield. You will handle calls, assist in referrals, and provide high-quality administrative support to the service.

The role requires data entry, file management, diary and minutes tasks, and a commitment to confidentiality and deadlines. Flexible/hybrid working options are available, with a permanent contract and 37 hours per week.