Administrator Receptionist

South Yorkshire Fire & Rescue; Sheffield; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave (pro-rata) + Bank

Bank Holidays

Job summary

South Yorkshire Fire & Rescue is seeking an Administrator Receptionist to manage our reception area, greet visitors, answer the switchboard, and handle mail and photocopier duties with strong communication and organisational skills.

You will support the Information Officer with data in Excel and help publish information on the Service Intranet, requiring a minimum NVQ Level 2 in Customer Service or Administration and proficiency in Outlook, Word and Excel.

Qualifications

• Proven customer service experience in a reception environment.
• Minimum NVQ Level 2 in Customer Service and/or Administration.
• Strong organisational and administrative skills; proficient with Microsoft Office.

Responsibilities

• Manage the reception area and provide a professional customer service welcome to visitors.
• Answer calls to the switchboard and handle internal/external mail and departmental photocopier tasks.
• Respond to information requests via email and support data collection in Excel.
• Assist the Information Officer and help publish information on the Service Intranet.

Skills

Customer service

Communication skills

Microsoft Office

Outlook

Word

Excel

Education

NVQ Level 2 in Customer Service/Administration

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Administrator Receptionist

• Administrator Receptionist Location: SYFR Headquarters, Eyre Street, Sheffield S1 3FG
• Hours: Full Time – 37 Hours per week
• Work Pattern: Monday to Thursday: 8:30am to 12:00pm – 12:30pm to 4:30pm Friday: 8:30am to 12:00pm – 12:30pm to 4:00pm
• Contract: Permanent
• Salary: £25,949 - £25,989 per annum (Grade 3) *To increase subject to national pay award negotiations for 2026.

You will be responsible for maintaining our reception area, providing a professional customer service welcome using your excellent communication skills to be the first point of contact for visitors to our building and answering calls to our switchboard, providing assistance and information.

You will be able to manage multiple tasks and organise your working day around immediate customer service priorities. Using your Microsoft Office and administrative skills, you will respond promptly to email requests for information, deal with internal and external mail, and help maintain the building's photocopier facilities.

You will additionally support the Information Officer in creating communications, collect and manage data using Excel spreadsheets and ensure information is published on the Service Intranet.

To be considered for the role, you should have proven customer service experience and excellent communication skills within a reception environment. You should also hold a minimum NVQ Level 2 qualification in Customer Service and/or Administration, alongside strong organisational and administrative skills and experience of using Microsoft Office applications particularly Outlook, Word and Excel.

Closing date for applications is 9.00am on Monday 21 September 2026.

New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis.

• We offer 28 days annual leave (pro-rata) plus Bank Holidays.
• Annual leave increases after 5 years’ service to 32 days, followed by an extra day a year up to a maximum of 37 days.
• We also operate a generous flexi time attendance scheme.
• Flexi time can be accrued with a potential of up to 13 days to be taken within a year.
• All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with personal contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. 1/49th of your pensionable salary is added to your pot per year plus cost of living adjustments. Further information on the scheme, and additional benefits, can be found on the LGPS website.
• Other benefits include (but not limited to) – enhanced sick pay, access to free on-site gyms, a cycle 2 work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes and the opportunity to join the TransaveUK credit union.

We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake ‘regulated activity’ which is a term related to working with children or vulnerable adults.

South Yorkshire Fire & Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

If you require any of our recruitment documents in larger print please contact our recruitment team as above.

No agencies please