Service Information Team Administrator

Networking Women in the Fire Service; East Midlands; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Generous leave entitlement

On-site gym facilities

Free onsite parking

LGPS pension

Professional development support

Employee Assistance Programme

Job summary

Leicestershire Fire and Rescue Service is seeking a Service Information Team Administrator at our Service Headquarters in Birstall. This permanent full-time role supports the Information Governance Department with professional administrative services and a welcoming reception.

Responsibilities include logging home safety referrals, recording complaints and information requests, minuting meetings, and maintaining reception during core hours.

Qualifications

• Previous administrative experience or transferable skills.
• Strong customer service and communication abilities.
• Ability to handle sensitive information with discretion.
• Familiarity with reception duties and basic office processes.

Responsibilities

• Log referrals for home safety checks and record complaints.
• Process information requests and take minutes for meetings.
• Maintain Reception during core hours and assist two receptionists.
• Provide note taking for corporate meetings and support other departments.

Skills

Administrative experience

Customer service

Reception duties

Data protection

Communication

Time management

Job description

Job Role Title: Service Information Team Administrator

Location: Service Headquarters, Birstall

Salary: Grade C £26,847 – £27,709

Contract Type: Permanent

Working Pattern: Full time 09:00 – 17:00 Monday to Thursday and 09:00 – 16:30 Fridays

Number of hours per week: 37 hours per week

Job Share: No

Closing date: 23:59 07 October 2026

An exciting opportunity to join our Service Information Team, facilitating a variety of professional administrative services and providing a welcoming reception at our modern Service Headquarters building.

As part of the Information Governance Department, our Service Information Team plays a vital role in keeping our communities safe by delivering professional administrative services in support of various departments across Leicestershire Fire and Rescue Service, as well as maintaining our Headquarters Reception function.

As a member of the Team, you will work alongside four other Administrators and liaise with all types of people whilst performing your duties, including members of the public, colleagues from all departments, and external stakeholders and agencies, providing a high standard of customer care to all.

Your administration duties will involve following detailed processes to deliver various tasks, such as logging referrals for home safety checks, recording complaints, non-fire safety concerns and complements, and processing requests for information. In addition to this you will also be dealing with and responding to general enquiries and other correspondence, giving basic advice on home fire safety, and providing support for corporate meetings including taking minutes.

When maintaining our reception function in support of our two dedicated Receptionists, you will ensure that our Headquarters building and phone lines are available during our core opening hours and that all our callers and visitors receive a helpful and professional service.

We are seeking applicants who have some relevant experience in a similar role or have transferable skills which they can develop through their keenness and ability to learn.

If you are passionate about helping people, providing excellent customer service and working in a role which offers variety and challenge, we would like to hear from you.

This opportunity offers working hours of 9:00am–5:00pm, Monday to Thursday, and 9:00am–4:30pm on Fridays.

Benefits you will receive

• Competitive salary
• Generous leave entitlement plus public holidays
• Full support for ongoing professional development
• On-site gym facilities
• Free onsite parking
• Access to an emergency services “Blue Light” discount card
• Use of our in-house occupational health unit, which includes fitness support
• Access to the Service’s 24/7 Employee Assistance Programme
• Public sector pension (subject to pension scheme rules). You will automatically be enrolled into the Local Government Pension Scheme (LGPS), which is a tax-approved, defined-benefit occupational pension scheme. Your contributions are based on your earnings, and you can choose from different income options when you retire.

Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:

• Employers Network for Equality and Inclusion
• Department of Works and Pension’s Disability Confident scheme
• Asian Fire Service Association (AFSA)

Safer Recruitment

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Safer recruitment practices, including identity, reference, and appropriate criminal record checks, will be applied throughout the recruitment process.

Pension Considerations

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance or Lifetime Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Annual Allowance and Lifetime Allowance can be obtained from our Pensions team.

Sponsorship

Please take note that Leicestershire Fire and Rescue Service does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Hybrid working may be considered for this role

Closing date: 23:59 7 October 2026

Interview and test date: w/c 19 October 2026

Working Pattern: Full time 09:00 – 17:00 Monday to Thursday and 09:00 – 16:30 Fridays

If you are invited to interview, you will be assessed against the NFCC Leadership Framework. The highest level relevant to the role is outlined in the person specification for the position you are applying for. The interview may include both behavioural and role-specific questions to assess your suitability. You will also be asked a question exploring your understanding of, and commitment to, Equality, Diversity, and Inclusion (EDI) in the workplace.

Job Objectives

You will be responsible for various administration tasks including, processing Information Requests, allocating Home Safety Checks, recording Complaints and supplying Incident Reports. You will produce ID Cards, Parking Permits and issue Driver Fobs for our colleagues throughout the Service and receive incoming mail and deliveries. Where required you will also provide a note taking service for corporate meetings, admin support to other departments when necessary and maintain Reception to ensure continuous service during office hours.

Skills Required

We are looking for someone with previous experience within an administrative role. You will be team focused and have excellent customer service skills, be a confident communicator who is able to engage with colleagues and members of the public to deliver advice in a clear concise way. You will be confident in processing sensitive and confidential information, have a good understanding of Data Protection requirements and how they apply in the workplace. You will have the ability to develop and maintain knowledge and understanding of systems and processes in a frequently changing environment, being confident using various types of software and prioritising tasks to manage your own workload and accommodate Team deadlines.