Service Centre Administrator - Leicester

Auto Windscreens; Narborough; On-site; GBP 20,000 - 24,000; Full time

Job summary

Auto Windscreens is seeking a Service Centre Administrator to join our Leicester service centre. You will support the Deployment Centre Supervisor with general administration, ensuring documentation is compliant, and assist colleagues and customers both internally and externally.

You will help keep the network scheduling system running smoothly by intervening when needed and maintaining clear communication with customers, technicians and management, while upholding Health and Safety processes.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to-face and by telephone.
• Good planning and workload organisation skills.
• Flexible approach to changing work demands.
• Proactive self-motivation and able to work on own initiative.
• Proficient IT skills.

Responsibilities

• Complete general administration duties to support Deployment Centre Supervisor with 100% documentation compliance.
• Provide help and support to colleagues and customers internally and externally.
• Ensure efficient operation of network scheduling system; intervene as needed and communicate with customers, technicians, and supervisor.
• Provide operational information and feedback to management.
• Maintain clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing consumable stocks.
• Ensure Health and Safety processes are adhered to.

Skills

Own initiative

Teamwork

Communication skills

Planning & organizing

Flexibility

Self-motivation

IT skills

Job description

We currently have exciting opportunities for a Service Centre Administrator to be based at our Leicester service centre!


Responsibilities

• Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
• Provide help and support to all colleagues and customers both internally and externally.
• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.
• Proficient IT skills