Service Helpdesk Administrator - Calm, Customer-Focused

Office Angels; Dartford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Development opportunities

Supportive environment

Growing organisation

Job summary

Office Angels are recruiting for a customer-focused Help Desk Administrator to join a busy service team based in Dartford. You will be the first point of contact for customers, managing service enquiries, coordinating engineer callouts, and ensuring a professional and efficient service is always delivered.

This role suits someone with strong customer service and coordination experience seeking a calmer pace, with a Monday to Friday 8:00am–5:00pm schedule and a salary of £30,000 per annum.

Qualifications

• Previous experience within a customer service, helpdesk, call centre, service coordinator, or similar role.
• Excellent communication skills with a professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Calm and composed under pressure when handling urgent situations.

Responsibilities

• Answer incoming calls and emails in a professional and timely manner.
• Assess, prioritise, and log service requests, breakdowns, and emergency callouts.
• Coordinate engineer attendance based on priority, location, and availability.
• Provide customers with updates and ensure enquiries are followed through to resolution.
• Monitor and manage shared inboxes and customer enquiries.
• Accurately maintain records using internal systems and databases.
• Escalate urgent issues, safety concerns, and complex queries where appropriate.
• Work closely with engineers, contractors, and internal teams to ensure seamless service delivery.

Skills

Customer service

Help desk

Call centre experience

Coordination

CRM systems

Microsoft Office

Tools

CRM software

Databases

Microsoft Office

Job description

Office Angels are recruiting for a customer-focused Help Desk Administrator to join a busy service team based in Dartford. You will be the first point of contact for customers, managing service enquiries, coordinating engineer callouts, and ensuring a professional and efficient service is always delivered.

This role suits someone with strong customer service and coordination experience seeking a calmer pace, with a Monday to Friday 8:00am–5:00pm schedule and a salary of £30,000 per annum.