Help Desk Administrator | Client Support & Admin Excellence

Confidential; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Christmas bonus

20 days annual leave + 8 bank holidays

Company pension after probation

Job summary

Office Angels is seeking a confident Help Desk Administrator to join a small, friendly office for a Cleaning Services company near Elephant and Castle in London. The role offers a Monday–Friday 08:00–17:00 schedule with a 16:00 finish on Fridays and a salary around £31,000 per annum.

As the first point of contact, you will handle client queries by calls and emails, coordinate onboarding, maintain databases, and support Managers with reports and documentation.

Qualifications

• Experience in customer service and office administration.
• Strong communication and organisational skills.
• Able to work well in a small, friendly team.

Responsibilities

• Be the first point of contact for client queries via calls and emails.
• Create and verify job specs with Managers and Directors, distribute to clients.
• Craft and send welcoming emails to new clients.
• Assist in drafting and updating meeting reports for Managers and share with clients.
• Update and manage client databases.
• Assist in processing new starters/applications and maintain staff lists.
• Keep the portal updated with documents, training records and toolbox talks.
• Coordinate bookings for overnight periods and permits.
• Create worksheets and planners and ensure clients receive necessary documentation.
• Organise and book deliveries.

Skills

Customer service

Office administration

Spanish/Portuguese (beneficial)

Job description

Office Angels is seeking a confident Help Desk Administrator to join a small, friendly office for a Cleaning Services company near Elephant and Castle in London. The role offers a Monday–Friday 08:00–17:00 schedule with a 16:00 finish on Fridays and a salary around £31,000 per annum.

As the first point of contact, you will handle client queries by calls and emails, coordinate onboarding, maintain databases, and support Managers with reports and documentation.