Service Desk Coordinator – Facilities & Maintenance

Office Angels; Marlow; On-site; GBP 26,000 - 32,000; Full time

Job summary

Office Angels is seeking an experienced Helpdesk Administrator to join its busy Service Operations team within a growing facilities management and technical services business. You will coordinate maintenance requests, manage work orders in CAFM systems, and provide timely updates to engineers and clients while ensuring work progresses efficiently from instruction through to completion.

The role suits someone with prior Helpdesk, Service Desk or Facilities Management experience who can juggle

Qualifications

• Experience in Helpdesk/Service Desk or Facilities Management environment.
• Experience using CAFM systems.
• Strong customer service and communication skills.
• Excellent organisational skills and multi-priority management.
• Good IT skills and attention to detail.

Responsibilities

• Act as the first point of contact for service-related enquiries.
• Log and manage maintenance requests accurately.
• Monitor jobs through to completion and provide client updates.
• Coordinate engineers and subcontractors to meet service standards.
• Escalate delays, issues and potential SLA breaches.
• Support job closure, reporting and administrative processes.

Skills

Helpdesk experience

CAFM systems

Customer service

Coordinating maintenance works

Organisational skills

IT skills

Tools

JobLogic

CAFM software

Job description

Office Angels is seeking an experienced Helpdesk Administrator to join its busy Service Operations team within a growing facilities management and technical services business. You will coordinate maintenance requests, manage work orders in CAFM systems, and provide timely updates to engineers and clients while ensuring work progresses efficiently from instruction through to completion.

The role suits someone with prior Helpdesk, Service Desk or Facilities Management experience who can juggle