Service Desk Administrator

Excel Engineering Recruitment LTD; Farnham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Excel Engineering Recruitment LTD is seeking a Service Desk Administrator in Farnham to handle office duties, incoming calls and emails, and allocation of works to engineers, ensuring timely responses.

You will work in a fast-paced environment, maintain data accuracy, support ISO readiness, and collaborate with contract managers. A strong customer-service mindset and reliable data entry are essential.

Qualifications

• Experience in a helpdesk, customer services or call centre environment.
• Excellent written and verbal communication skills.
• Strong time management and ability to work under pressure.
• Organised and detail-oriented with accurate data entry.
• Self-motivated with ability to work independently and in a team.
• Able to think on your feet and take initiative.
• Reliable with ability to meet deadlines.

Responsibilities

• General administration and office duties including documents, files and filing.
• Answering incoming calls and emails across multiple inboxes.
• Allocating works to engineers and coordinating schedules.
• Adhering to response times to meet contractual SLA.
• Supporting from obtaining accreditations and certifications.
• Collating health, safety and compliance documentation.
• Processing jobsheets and uploading reports to portals.
• Requesting site access and arranging permits as required.
• Preparing quotations with input from contract managers.
• Raising purchase orders and supplier costs.

Skills

Helpdesk experience

Customer service

Communication

Time management

Data entry

Organized

Proactive

Job description

JOB TITLE: SERVICE DESK ADMINISTRATOR

LOCATION: Farnham

SALARY: £26k/£27k

COMPANY INFORMATION Service Desk Administrator

Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Survive Desk Administrator to join their ever expanding team Close working relationships with high profile clients meaning long term contracts and security Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East Excellent reputation for delivering quality and high standards of service Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating

CANDIDATE INFORMATION Service Desk Administrator

• As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
• To be organised, with good attention to detail
• Ability to work in a fast-paced environment
• Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
• Excellent written and verbal communication skills
• Good time management skills to work under pressure and to deadlines
• Pro-active with the ability to think on your feet and for yourself
• Demonstrate sound decision making when taking responsibility for tasks
• Accurate data entry skills

JOB INFORMATION Service Desk Administrator

• As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filing
• Incoming phone calls & emails over various inboxes
• Allocation of works to engineers
• Working to response times to meet contractual SLA agreements
• Providing support obtaining accreditations and certifications
• Collating health, safety and compliance documentation
• Assisting with quality procedures to obtain ISO standards (in future)
• Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
• Requesting site access and arranging Permits when required,
• Preparing quotations with support from contract managers
• Requesting costs and raising purchase orders to suppliers