Service Helpdesk Administrator

Office Angels; Dartford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Development opportunities

Supportive environment

Growing organisation

Job summary

Office Angels are recruiting for a customer-focused Help Desk Administrator to join a busy service team based in Dartford. You will be the first point of contact for customers, managing service enquiries, coordinating engineer callouts, and ensuring a professional and efficient service is always delivered.

This role suits someone with strong customer service and coordination experience seeking a calmer pace, with a Monday to Friday 8:00am–5:00pm schedule and a salary of £30,000 per annum.

Qualifications

• Previous experience within a customer service, helpdesk, call centre, service coordinator, or similar role.
• Excellent communication skills with a professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Calm and composed under pressure when handling urgent situations.

Responsibilities

• Answer incoming calls and emails in a professional and timely manner.
• Assess, prioritise, and log service requests, breakdowns, and emergency callouts.
• Coordinate engineer attendance based on priority, location, and availability.
• Provide customers with updates and ensure enquiries are followed through to resolution.
• Monitor and manage shared inboxes and customer enquiries.
• Accurately maintain records using internal systems and databases.
• Escalate urgent issues, safety concerns, and complex queries where appropriate.
• Work closely with engineers, contractors, and internal teams to ensure seamless service delivery.

Skills

Customer service

Help desk

Call centre experience

Coordination

CRM systems

Microsoft Office

Tools

CRM software

Databases

Microsoft Office

Job description

Service Helpdesk Administrator

Location: Dartford

Parking: Free parking available

Hours: Monday to Friday, 8:00am to 5:00pm, 1 hour lunch

Salary: £30,000 per annum

The Role

Office Angels are recruiting for a customer-focused Help Desk Administrator to join a busy and fast-paced service team based in Dartford.

This is an excellent opportunity for an individual with strong customer service and coordination experience who is seeking a more measured and supportive working environment. While candidates from busy, high pressure call centre settings will be well suited to the role, this position offers a calmer pace without compromising on professionalism, accountability, or job satisfaction.

You will act as the first point of contact for customers, managing service enquiries, coordinating engineer callouts, and ensuring a professional and efficient service is always delivered.

Key Responsibilities

• Answer incoming calls and emails in a professional and timely manner.
• Assess, prioritise, and log service requests, breakdowns, and emergency callouts.
• Coordinate engineer attendance based on priority, location, and availability.
• Provide customers with updates and ensure enquiries are followed through to resolution.
• Monitor and manage shared inboxes and customer enquiries.
• Accurately maintain records using internal systems and databases.
• Escalate urgent issues, safety concerns, and complex queries where appropriate.
• Work closely with engineers, contractors, and internal teams to ensure seamless service delivery.

About You

• Previous experience within a customer service, helpdesk, call centre, service coordinator, or similar role.
• Excellent communication skills with a professional and confident telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Calm and composed under pressure, particularly when handling urgent situations.
• Proficient in using CRM systems, databases, and Microsoft Office applications.
• Strong attention to detail and problem-solving skills.
• A proactive team player with a commitment to delivering outstanding customer service.
• Experience within engineering, facilities management, maintenance, or a service-led environment would be advantageous but is not essential.

Benefits

• Competitive salary package.
• Ongoing development opportunities.
• Supportive and friendly working environment.
• Opportunity to join a well-established and growing organisation

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.