Help desk Administrator

Confidential; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Christmas bonus

20 days annual leave + 8 bank holidays

Company pension after probation

Job summary

Office Angels is seeking a confident Help Desk Administrator to join a small, friendly office for a Cleaning Services company near Elephant and Castle in London. The role offers a Monday–Friday 08:00–17:00 schedule with a 16:00 finish on Fridays and a salary around £31,000 per annum.

As the first point of contact, you will handle client queries by calls and emails, coordinate onboarding, maintain databases, and support Managers with reports and documentation.

Qualifications

• Experience in customer service and office administration.
• Strong communication and organisational skills.
• Able to work well in a small, friendly team.

Responsibilities

• Be the first point of contact for client queries via calls and emails.
• Create and verify job specs with Managers and Directors, distribute to clients.
• Craft and send welcoming emails to new clients.
• Assist in drafting and updating meeting reports for Managers and share with clients.
• Update and manage client databases.
• Assist in processing new starters/applications and maintain staff lists.
• Keep the portal updated with documents, training records and toolbox talks.
• Coordinate bookings for overnight periods and permits.
• Create worksheets and planners and ensure clients receive necessary documentation.
• Organise and book deliveries.

Skills

Customer service

Office administration

Spanish/Portuguese (beneficial)

Job description

Help Desk Administrator

Working Hours: Monday to Friday hours 08:00 AM - 5:00 PM and a 4:00 PM finish on Fridays!

Salary: around 31,000 per annum

Location: Elephant and Castle

Benefits Package: Potential Christmas bonus, Enjoy 20 days of annual leave plus 8 bank holidays, with the option to join

the company pension scheme after your probation period

London Bridge Office Angels are looking for a confident Help desk Administrator to join a successful Cleaning Services company based near Elephant and Castle.

You will be joining a small but very friendly office and the ideal candidates will have previous Customer Service and Office Administration experience.

It would be beneficial if you can speak and understand either Spanish or Portuguese, however this is not essential. They are looking for someone bright with a naturally outgoing personality.

What You'll Do:

• Be the first point of contact for client queries via calls and emails
• Create and verify job specs in collaboration with Managers and Directors, distributing them to clients on demand.
• Craft and send welcoming emails to new clients
• Assist in drafting and updating meeting reports for Managers, and share them with clients.
• Update and manage client databases
• Assist in processing new starters/applications and help maintain staff lists.
• Keep the portal updated with essential documents, training records, and toolbox talks.
• Coordinate bookings for overnight periods and specific works requiring permits
• Create periodic worksheets and planners and ensuring clients receive necessary documentation.
• Organise and book deliveries

Who You Are:

You can speak or understand Spanish or Portuguese - Beneficial but not essential

You have excellent communication skills and a customer-first attitude.

You thrive in a team-oriented environment and can work independently.

You are detail-oriented and have strong organisational abilities to manage multiple tasks effectively.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.