Helpdesk Coordinator

Confidential; Tadworth; On-site; GBP 31,000 - 37,000; Full time

Job summary

Confidential, based in Tadworth, is seeking an organised Helpdesk Coordinator to keep the service running smoothly and coordinate engineers effectively.

You will be the main contact for customers, manage diaries, process admin and support audits. If you enjoy a busy, team-oriented environment with a touch of office banter, apply now.

Qualifications

• Experience in a helpdesk, scheduling, or administrative role is preferred.
• Excellent communication and organisational skills.
• Comfortable using computer-based systems and general IT literacy.
• Full driving licence is required.

Responsibilities

• Coordinate and manage engineers' daily schedules for reactive and preventative maintenance.
• Be the first point of contact for customers via phone, email, and queries.
• Manage diaries and allocate jobs efficiently.
• Handle general admin including reports, filing and parts orders.
• Upload and allocate documents to online systems and keep records up to date.
• Prepare paperwork for site audits.
• Assist with expense forms and holiday/sickness records.
• Coordinate vehicle servicing and maintenance bookings.
• Liaise with engineers, customers and internal teams to ensure timely completions.
• Provide general support to the wider team.

Skills

Communication skills

Organisation

IT literate

Customer-focused

Team player

Professional demeanor

Education

GCSE level

Job description

Helpdesk Coordinator

Up to £34,000 Permanent

A fantastic opportunity has arisen for an organised, confident and personable Helpdesk Coordinator to join a leading company based in Tadworth.

We're looking for someone who enjoys keeping things running smoothly, providing excellent customer service and coordinating engineers effectively. You'll be a key point of contact for customers and clients while managing the day-to-day administration that keeps the helpdesk operating efficiently.

If you're someone who can communicate confidently at all levels, enjoys being part of a busy team and appreciates a bit of office banter along the way, this could be the role for you!

The Role

• Coordinating and managing engineers' daily schedules, covering both reactive and preventative maintenance
• Acting as the first point of contact for customers and clients, handling telephone calls, emails and general queries
• Managing engineers' diaries and allocating jobs efficiently
• Completing general administration, including reviewing reports, filing and ordering parts through the internal system
• Uploading and allocating documents to online systems, ensuring records are accurate and kept up to date
• Preparing paperwork and documentation for site audits
• Assisting with expense forms and managing holiday and sickness records
• Coordinating vehicle issues and arranging servicing and maintenance bookings
• Liaising with engineers, customers and internal teams to ensure jobs are completed efficiently
• Providing general support to the wider team as required

About You

• Ideally experienced in a helpdesk, scheduling, coordination or similar administrative role - although this isn't essential
• Confident, polite and professional, with excellent communication skills
• Organised and able to manage multiple tasks and changing priorities
• IT literate and comfortable using computer-based systems
• Customer-focused with a friendly and approachable manner
• A team player with a positive attitude and a good sense of humour
• Educated to GCSE level, with grades C or above
• A driver with a full driving licence

The Opportunity

This is a varied Helpdesk Coordinator role within a friendly and busy team, where no two days are the same.

If you're organised, enjoy working with people and are looking for a role where you can make a real difference to the smooth running of a busy helpdesk, we'd love to hear from you.