Hybrid Customer Service Administrator with Growth Focus

Office Angels; Whitstable; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Cycle to work scheme

Dell PC employee discount

Employee Assistance Programme - 24/7

Life assurance

Income protection

Matched pension contribution up to 6%

Earn extra mile vouchers

On site subsidised canteen

Free onsite parking

Free sight test vouchers

Yearly occupational health assessments

Career progression

Job summary

Office Angels is recruiting a Customer Service Administrator for a hybrid role in Whitstable, Kent. Salary £28,000–£30,000, hours 8:00–16:30 Mon-Thu and 8:00–13:30 Fri, with a Work from Office/Home rota to ensure coverage.

5-person team, benefits include generous annual leave, pension, life assurance, health and wellbeing supports, onsite parking and career progression. The role focuses on order processing, quotation preparation, building strong customer relationships, and meeting KPIs while

Qualifications

• Customer service experience within an office environment
• Accurate order processing
• Commercial business knowledge
• IT knowledge to intermediate level

Responsibilities

• Processing of customer orders and quotations within set KPIs
• Establish and build strong customer relationships to deliver excellent service
• Prepare all customer quotations using guidelines and system requirements
• Ensure export compliance when processing quotations and orders
• Proactive quote follow up and negotiation where required
• Understand pricing, value and margins to win orders from quotations
• Coordinate with Commercial Team, Product Group Managers, Procurement and other departments to build pricing and lead times
• Progress orders through to shipment using systems/tools and supporting departments
• Proactive communication with customers throughout quotation and order life cycle
• Escalate and investigate customer complaints when applicable
• Acquire product knowledge to handle basic technical queries about company products
• Assist external sales requirements related to customer and ordering information
• Understand customer markets and share market intelligence with the company contact
• Interface between customers and other functions to support service for new and existing customers
• Identify new sales opportunities or pass to the relevant contact
• Contact potential customers and present company products/services to maximise sales
• Interface with clients to support Business Development Managers
• Understand and implement company organisation, services and standards
• Cross selling and upselling
• Cover office, emails, phones and faxes during opening hours
• Participate in line manager reviews and training
• Develop ideas to improve service offering of the team
• Support sales and marketing strategy via project work
• Carry out other duties as reasonably requested by the Company

Skills

Customer service

Order processing

Commercial knowledge

IT knowledge

Job description

Office Angels is recruiting a Customer Service Administrator for a hybrid role in Whitstable, Kent. Salary £28,000–£30,000, hours 8:00–16:30 Mon-Thu and 8:00–13:30 Fri, with a Work from Office/Home rota to ensure coverage.

5-person team, benefits include generous annual leave, pension, life assurance, health and wellbeing supports, onsite parking and career progression. The role focuses on order processing, quotation preparation, building strong customer relationships, and meeting KPIs while