Service Director

Computacenter AG & Co. oHG; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global IT services provider is seeking a Service Director in London, responsible for leading customer engagements and driving growth opportunities. The ideal candidate will have strong leadership experience in IT services, with excellent communication and relationship-building skills. This permanent role offers a full-time position with a focus on customer satisfaction and team collaboration.

Qualifications

• Proven experience in a similar leadership role within the IT services industry.
• Strong understanding of customer strategy, industry trends, and business objectives.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide leadership and management of the virtual customer team.
• Cultivate and own key stakeholder relationships with customers.
• Drive growth in Contractual and Professional Services.

Skills

Leadership

Stakeholder Management

Strategic Growth

Communication

Team Collaboration

Job description

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Service Director

Location: UK - London | Job-ID: 212708 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required.

You’ll be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan.

As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes.

You’ll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.

What you’ll do

• Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan.
• Stakeholder Relationships: Cultivate and own key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.
• Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.
• Collaboration: Work closely with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change, embracing a One Team approach.
• Customer Experience: Own the Services Transformation plan, focusing on the 'in life' transformation of service, contract, commercial, and technical outcomes. Develop customer experience strategies to enhance user satisfaction.
• Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Identify and communicate commercial risks and obligations.
• Professional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
• Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.

What you’ll need

• Proven experience in a similar leadership role within the IT services industry.
• Strong understanding of customer strategy, industry trends, and business objectives.
• Excellent communication and relationship-building skills.
• Ability to drive strategic growth and manage complex service portfolios.
• Collaborative mindset with a focus on team success and customer satisfaction.
• Active interest in personal and team development.

Additional information

Country: UK

Location: London

Hours: 37.5

Role Type: Permanent

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.