Service Desk Coordinator / Scheduler

Confidential; Amblecote; Presencial; GBP 26 000 - 31 000; Tempo integral

Resumo da oferta

Confidential in Stourbridge is seeking a Service Desk Coordinator / Scheduler to manage day-to-day workload of field-based engineers, allocate jobs efficiently, and keep customers updated.

You will coordinate reactive maintenance, PPM, and ensure SLA/KPI deadlines, log breakdowns, raise purchase orders, liaise with suppliers, and report on scheduling. This permanent full-time role offers stability and opportunities within a facilities management team.

Qualificações

• Experience scheduling engineers, technicians or field-based service teams.
• Experience coordinating reactive maintenance, service calls or planned works.
• Strong organisational skills and ability to manage multiple jobs simultaneously.
• Good communication with engineers, subcontractors and customers.

Responsabilidades

• Schedule and dispatch engineers to planned and reactive maintenance jobs.
• Log breakdowns and allocate work to appropriate engineers.
• Coordinate planned preventive maintenance and reactive works.
• Monitor progress to meet SLA and KPI deadlines.

Conhecimentos

Scheduling

Customer communication

Organisational skills

Microsoft Office

Ferramentas

Job Logic

Scheduling systems

Descrição da oferta de emprego

Service Desk Coordinator / Scheduler

Location: Stourbridge Salary: 28,500 per annum Job Type: Permanent, Full-time

We are recruiting for a Service Desk Coordinator / Scheduler to join an established and successful facilities management business based in Stourbridge.

This is an excellent opportunity for someone with experience in scheduling engineers, coordinating maintenance works or working within a busy service helpdesk.

The role involves managing the day-to-day workload of field-based engineers, ensuring jobs are allocated efficiently, customers are kept updated and work is completed within agreed timescales.

The Role

Working closely with engineers, subcontractors and the wider service team, your responsibilities will include:

• Scheduling and dispatching engineers to planned and reactive maintenance jobs
• Logging breakdowns and allocating work to the appropriate engineers
• Coordinating planned preventative maintenance (PPM) and reactive works
• Monitoring job progress and ensuring SLA and KPI deadlines are met
• Raising purchase orders and arranging materials for engineers
• Liaising with suppliers and subcontractors to obtain quotations
• Preparing quotations and updating job records
• Keeping internal systems and customer portals up to date
• Communicating with engineers, subcontractors and colleagues to resolve scheduling issues
• Supporting the wider service desk with general administration and reporting
• Participating in a paid out-of-hours callout rota

About You

We are particularly interested in candidates who have experience working as a Service Desk Coordinator, Scheduler, Service Coordinator, Maintenance Coordinator, Helpdesk Coordinator or Engineer Planner.

Ideally, you will have:

• Previous experience scheduling engineers, technicians or field-based service teams
• Experience coordinating reactive maintenance, service calls or planned works
• Strong organisational skills and the ability to manage multiple jobs simultaneously
• Good communication skills when dealing with engineers, subcontractors and customers
• Confidence using scheduling systems, job management software and Microsoft Office
• An understanding of working to service deadlines and customer expectations

Experience within facilities management, building maintenance, HVAC, fire and security, mechanical and electrical services or a similar field service environment would be particularly relevant.

Experience using Job Logic would be advantageous but is not essential.

What's on Offer?

• Salary of 28,500 per annum
• Permanent position with an established business
• Additional payment for participation in the out-of-hours rota
• Varied role within a busy and supportive service team
• Opportunity to develop your experience within the facilities management sector