Service Desk Scheduler: Maximize Engineer Efficiency

Mitie; Birmingham; Presencial; GBP 26.000 - 34.000; Jornada completa

Descripción de la vacante

Mitie Birmingham is seeking a Service Desk Scheduler to manage the delivery of engineering works. You will ensure first-time fixes and attendance within SLAs using internal resources and subcontractors, with a fixed 08:00–17:00 schedule, Monday to Friday.

You will document all job data in IT systems, optimize schedules, raise POs for third parties, and ensure all parts, materials, and documentation are complete. Compliance with contract specs and security clearance is required.

Formación

• Experience using CAFM systems (e.g., Maximo) and advanced Excel.
• Clear communication across stakeholders and teams.
• Ability to work under pressure in a fast-paced environment.

Responsabilidades

• Schedule reactive, remedial, and planned works to the appropriate resources.
• Accurately document all job-related information in IT systems.
• Optimize engineers' schedules to maximise team productivity.
• Follow up on and reallocate any jobs marked as incomplete by engineers.
• Monitor engineers' travel and activity and respond to issues as required.
• Arrange third-party attendance where needed, raising POs and Work Requests.
• Ensure all jobs are completed within the required response times and costs.
• Handle all communications professionally and promptly.
• Record non-productive time accurately within the system.
• Escalate any issues with specific jobs, clients, or engineers without delay.
• Adhere to Group and company policies and procedures at all times.
• Report any deficiencies in work systems or equipment that could affect service delivery, health and safety, or the environment.
• Use all work equipment and PPE correctly, following training guidelines.
• Communicate any issues or training requirements to your line manager.

Conocimientos

Strong IT & CAFM experience

Advanced Excel skills

High-level communication

Team player

Work under pressure

Herramientas

Maximo

Descripción del empleo

Mitie Birmingham is seeking a Service Desk Scheduler to manage the delivery of engineering works. You will ensure first-time fixes and attendance within SLAs using internal resources and subcontractors, with a fixed 08:00–17:00 schedule, Monday to Friday.

You will document all job data in IT systems, optimize schedules, raise POs for third parties, and ensure all parts, materials, and documentation are complete. Compliance with contract specs and security clearance is required.