Field Service Desk Coordinator - 3-on/3-off Scheduler (UK)

Ngeneration; West Midlands; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Training and development opportunities

Career progression within a growing te

Company events

Long Service Awards

Job summary

Ngeneration in Tipton, England, invites applications for a Field Service Desk Coordinator. You will be the link between customers and Field Service Engineers, logging requests, coordinating engineers across the UK, and keeping customers informed on progress.

This fast-paced role rewards proactive problem-solving, clear communication, and the ability to prioritise and manage workloads. 3 days on, 3 days off rolling rota, 12-hour shifts, and a supportive Head Office environment.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and prioritisation abilities.
• Experience using Microsoft Office applications, including Outlook and Excel.
• Ability to work independently and make decisions under pressure.
• Good understanding of UK geography.
• A professional and positive approach to customer interactions.

Responsibilities

• Acting as the first point of contact for customers requiring technical support.
• Logging and managing service requests.
• Scheduling and coordinating Field Service Engineers across the UK.
• Monitoring service levels and responding to changing priorities.
• Liaising with customers, engineers and internal departments.
• Keeping customers updated on job progress and resolution times.
• Identifying and escalating technical issues where required.
• Managing engineer workloads to ensure the most efficient service delivery.

Skills

Customer service

Communication

Organisational skills

Prioritisation

MS Office

Decision making

UK geography

Tools

Outlook

Excel

Job description

Ngeneration in Tipton, England, invites applications for a Field Service Desk Coordinator. You will be the link between customers and Field Service Engineers, logging requests, coordinating engineers across the UK, and keeping customers informed on progress.

This fast-paced role rewards proactive problem-solving, clear communication, and the ability to prioritise and manage workloads. 3 days on, 3 days off rolling rota, 12-hour shifts, and a supportive Head Office environment.