Field Service Scheduler & Dispatch (Out-of-Hours)

Elite People Ltd; West Midlands; Presencial; GBP 26.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Out-of-hours rota

Descripción de la vacante

Elite People Ltd is seeking a Service Desk Coordinator / Scheduler to join our facilities management team in Stourbridge. The role focuses on managing field-based engineers, dispatching planned and reactive maintenance, and keeping customers updated.

It is a permanent, full-time position with a salary of 28,500 per annum. You will coordinate engineers, subcontractors and service teams, log breakdowns, manage workloads, monitor SLAs and KPIs, and support administration and reporting.

Formación

• Experience scheduling engineers, technicians or field-based service teams.
• Experience coordinating reactive maintenance, service calls or planned works.
• Strong organisational skills and the ability to manage multiple jobs.
• Good communication with engineers, subcontractors and customers.
• Confident using scheduling systems, job management software and Microsoft Office.

Responsabilidades

• Schedule and dispatch engineers to planned and reactive maintenance jobs.
• Log breakdowns and allocate work to engineers.
• Coordinate planned preventive maintenance and reactive works.
• Monitor progress and ensure SLA/KPI deadlines are met.
• Raise purchase orders and arrange materials for engineers.
• Liaise with suppliers for quotations and keep records up to date.
• Communicate scheduling issues and resolve them with teams.

Conocimientos

Scheduling engineers

Service desk coordination

Maintenance coordination

Helpdesk coordination

Microsoft Office

Job Logic

Herramientas

Job Logic

Descripción del empleo

Elite People Ltd is seeking a Service Desk Coordinator / Scheduler to join our facilities management team in Stourbridge. The role focuses on managing field-based engineers, dispatching planned and reactive maintenance, and keeping customers updated.

It is a permanent, full-time position with a salary of 28,500 per annum. You will coordinate engineers, subcontractors and service teams, log breakdowns, manage workloads, monitor SLAs and KPIs, and support administration and reporting.