Field Engineer Scheduler - 24/7 Operations, Manchester

Manpower, Inc.; Stretford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Shift premium payments

Overtime opportunities

Company pension scheme

Annual leave entitlement

Comprehensive training

Career progression opportunities

Supportive team environment

Job summary

Manpower, Inc. in Manchester is seeking a Field Engineer Scheduling Agent to join our busy Scheduling Team.

You will coordinate and dispatch field engineering resources across a 24/7 operation, ensuring customers receive the right support at the right time while meeting service level commitments and business objectives. The role requires excellent organisational and planning skills, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Excellent organisational and planning abilities.
• Strong verbal and written communication skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Attention to detail and accuracy.
• Good MS Office skills, especially Outlook and Excel.
• Strong problem-solving and decision-making abilities.
• Scheduling, workforce management or resource planning experience.
• Service delivery or customer operations experience.
• Knowledge of SLAs and performance measures.

Responsibilities

• Schedule and coordinate field engineer appointments and service visits.
• Monitor engineer availability and optimise resource utilisation.
• Manage emergency, priority and escalated service requests.
• Liaise with customers, engineers, partners and internal teams.
• Monitor work queues and service delivery performance.
• Resolve scheduling conflicts and minimise service delays.
• Maintain accurate records within scheduling and workforce management systems.
• Support operational reporting and continuous improvement initiatives.

Skills

Organisational skills

Communication skills

Prioritisation

Attention to detail

MS Office (Outlook & Excel)

Problem solving

Scheduling experience

Service delivery experience

SLAs knowledge

Job description

Manpower, Inc. in Manchester is seeking a Field Engineer Scheduling Agent to join our busy Scheduling Team.

You will coordinate and dispatch field engineering resources across a 24/7 operation, ensuring customers receive the right support at the right time while meeting service level commitments and business objectives. The role requires excellent organisational and planning skills, strong communication, and the ability to manage multiple tasks in a fast-paced environment.