Service Desk Scheduler — 8am-5pm, Mon-Fri

Mitie Group plc.; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Mitie Group plc. is hiring a Service Desk Scheduler in Birmingham to manage the delivery of engineering work and ensure first-time fixes within SLAs. The role uses CAFM systems and Excel to plan resources and document activities, with a Monday–Friday 08:00–17:00 schedule.

You will coordinate internal engineers and subcontractors, optimise productivity, and handle communications with stakeholders, all while ensuring compliance and safety standards. BPSS clearance is required.

Qualifications

• Strong IT skills, including CAFM systems (e.g., Maximo) and advanced Excel skills.
• High-level communication skills with the ability to provide clear, detailed information and advice.
• Ability to interact effectively with a diverse audience, including colleagues, engineers, contract and performance managers, and third-party suppliers.
• Ability to work under pressure in a fast-paced, dynamic environment.
• Creative approach to analyzing and solving problems using technology and reported information.
• Commitment to adhering to process and compliance requirements.
• Strong team player.
• BPSS security clearance is a requirement.

Responsibilities

• Schedule all reactive, remedial, and planned works to the appropriate resources, ensuring alignment with location, expertise, and response targets.
• Accurately document all job-related information in the relevant IT systems.
• Optimize engineers' schedules to maximize team productivity.
• Follow up on and reallocate any jobs marked as incomplete by engineers.
• Monitor engineers' travel and activity and respond to issues as required.
• Arrange third-party attendance where needed, raising appropriate Purchase Orders and Work Requests and obtaining required completion information.
• Ensure all jobs are completed within the required response times and costs.
• Handle all communications professionally and promptly.
• Record non-productive time accurately within the system.
• Escalate any issues with specific jobs, clients, or engineers without delay.
• Adhere to Group and company policies and procedures at all times.
• Report any deficiencies in work systems or equipment that could affect service delivery, health and safety, or the environment.
• Use all work equipment and personal PPE correctly, following training guidelines.
• Communicate any issues or training requirements to your line manager and/or through the divisional incident reporting system.

Skills

CAFM systems (Maximo)

Advanced Excel

Communication skills

Stakeholder management

Working under pressure

Team player

BPSS clearance awareness

Tools

Maximo

Job description

Mitie Group plc. is hiring a Service Desk Scheduler in Birmingham to manage the delivery of engineering work and ensure first-time fixes within SLAs. The role uses CAFM systems and Excel to plan resources and document activities, with a Monday–Friday 08:00–17:00 schedule.

You will coordinate internal engineers and subcontractors, optimise productivity, and handle communications with stakeholders, all while ensuring compliance and safety standards. BPSS clearance is required.