Service Desk Co-ordinator

BGIS; East Midlands; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Training and development opportunities

Career progression

Supportive and collaborative working環境

Employee wellbeing programme

Job summary

BGIS is seeking a Service Desk Coordinator to provide administrative support across maintenance contracts. You will manage jobs, coordinate reactive and planned works, and liaise with engineers, subcontractors and customers to ensure service delivery and accurate invoicing.

The role requires strong organisational and communication skills, attention to detail, and proficiency in MS Office and CAFM systems. Previous FM/maintenance experience is advantageous, with a supportive team environment and

Qualifications

• Experience in a Service Desk, Helpdesk, Administration or Coordination role.
• Strong organisational and communication skills.
• Ability to manage multiple tasks with attention to detail.
• Experience using CAFM systems desirable.
• Proficient in Microsoft Office (Outlook, Excel and Word).
• Facilities Management/Engineering/Maintenance experience advantageous.

Responsibilities

• Manage jobs through the CAFM system.
• Schedule and coordinate reactive and planned maintenance works.
• Liaise with engineers, subcontractors and suppliers to arrange attendance.
• Raise purchase orders and process related documentation.
• Communicate with customers regarding job updates and site access requirements.
• Ensure all job records, reports and certificates are uploaded and maintained.
• Prepare completed works for invoicing.
• Update customer portals and internal systems with relevant information.
• Monitor progress of maintenance activities and follow up outstanding actions.
• Support the Service Desk and Administration teams during periods of absence or high workload.
• Respond to customer enquiries via phone and email.
• Assist with timesheets, invoicing, supplier queries and operational reporting.

Skills

Service Desk experience

Organisational skills

Communication skills

Attention to detail

FM experience

Education

GCSE Maths and English

Administrative or customer service qualifications desirable

Tools

MS Office

CAFM systems

Job description

Job Title

Service Desk Coordinator

Reports To

Team Leader

Job Purpose

The Service Desk Coordinator provides administrative support across maintenance contracts, ensuring planned and reactive works are managed efficiently. The role supports engineers, subcontractors, customers and operational teams to ensure service delivery, compliance and accurate invoicing.

Key Responsibilities

• Manage jobs through the CAFM system.
• Schedule and coordinate reactive and planned maintenance works.
• Liaise with engineers, subcontractors and suppliers to arrange attendance.
• Raise purchase orders and process related documentation.
• Communicate with customers regarding job updates and site access requirements.
• Ensure all job records, reports and certificates are uploaded and maintained.
• Prepare completed works for invoicing.
• Update customer portals and internal systems with relevant information.
• Monitor progress of maintenance activities and follow up outstanding actions.
• Support the Service Desk and Administration teams during periods of absence or high workload.
• Respond to customer enquiries via phone and email.
• Assist with timesheets, invoicing, supplier queries and operational reporting.

Skills & Experience

• Previous experience in a Service Desk, Helpdesk, Administration or Coordination role.
• Strong organisational and communication skills.
• Good attention to detail and ability to manage multiple tasks.
• Experience using CAFM systems is desirable.
• Proficient in Microsoft Office, including Outlook, Excel and Word.
• Experience within Facilities Management, Engineering Services or Maintenance environments would be advantageous.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Administrative or customer service qualifications are desirable but not essential.

What We Offer

• Competitive salary.
• Training and development opportunities.
• Career progression opportunities.
• Supportive and collaborative working environment.
• Employee wellbeing and benefits programme.

Equal Opportunities

BGIS is an equal opportunities employer and is committed to creating an inclusive workplace where everyone can thrive. #BGISUK #LI-JC2

Job Info

• Job Identification 233020
• Job Category Administration
• Posting Date 09/11/2026, 02:25 PM
• Job Schedule Full time
• Job Shift Day