Service Desk Coordinator - Streamline Tech Support

JANE GORSE RECRUITMENT LIMITED; Oldham; Sur place; GBP 18 000 - 30 000; Plein temps

Résumé du poste

Jane Gorse Recruitment Limited in Oldham, Greater Manchester, is seeking a Service Desk Administrator to join a small, dedicated team. You will be the first point of contact, coordinate engineers, and ensure service requests are managed efficiently from start to finish.

The role is full-time, office-based, with a Monday to Friday schedule and a salary up to £30,000 plus benefits. You should have service desk or scheduling experience, strong organisation, and excellent communication to maintain

Qualifications

• Previous experience working within a Service Desk, Service Coordinator, Helpdesk, Scheduling or Customer Service environment.
• Excellent organisational and planning skills.
• Strong communication skills with a professional telephone manner.
• The ability to prioritise multiple tasks in a busy environment.
• Good IT skills and experience using CRM or service management systems.
• High attention to detail and excellent administrative skills.
• A proactive approach with the ability to remain calm under pressure.

Responsabilités

• Allocate all new service calls promptly to field engineers.
• Effectively schedule and coordinate engineers' workloads to maximise efficiency.
• Maintain regular communication with customers, providing updates on job progress and arrival times.
• Raise and process service jobs accurately on the internal system.
• Liaise with engineers regarding attendance, job completion and any changes to schedules.
• Ensure all paperwork and service documentation is completed accurately.
• Prioritise urgent breakdowns and respond quickly to changing workloads.
• Deliver outstanding customer service at every stage of the process.
• Work collaboratively with colleagues to ensure service KPIs are achieved.

Connaissances

Service Desk experience

Organisational skills

Communication skills

Prioritisation

CRM systems

Attention to detail

Proactive attitude

Outils

CRM systems

Description du poste

Jane Gorse Recruitment Limited in Oldham, Greater Manchester, is seeking a Service Desk Administrator to join a small, dedicated team. You will be the first point of contact, coordinate engineers, and ensure service requests are managed efficiently from start to finish.

The role is full-time, office-based, with a Monday to Friday schedule and a salary up to £30,000 plus benefits. You should have service desk or scheduling experience, strong organisation, and excellent communication to maintain