Service Desk & Operations Coordinator

United Infrastructure Ltd; Warrington; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Bike to work scheme

Company pension

Life insurance

Health Cash Plan

Wellness programmes

4 days in the office, 1 day WFH

Job summary

A leading infrastructure company in Warrington is seeking a Service Desk Administrator. This pivotal role involves coordinating service requests, managing communications, and ensuring work allocation to field teams. The ideal candidate has experience in service desk operations, excellent organisational skills, and strong attention to data integrity. This is a full-time position with a focus on maintaining compliance and high customer service standards, offering a mix of office and remote work.

Qualifications

• Previous experience in a service desk or administrative role within construction or engineering.
• Strong organisational skills to manage multiple priorities.
• Excellent communication with a focus on customer service.

Responsibilities

• Serve as the primary point of contact for service requests and incidents.
• Log, assess, and manage tickets according to company processes.
• Allocate work orders to engineering teams and track job progress.

Skills

Organisational skills

Customer service

Communication

Data accuracy

Proficient in Microsoft Office

Tools

CRM systems

ERP systems

Job management platforms

Job description

A leading infrastructure company in Warrington is seeking a Service Desk Administrator. This pivotal role involves coordinating service requests, managing communications, and ensuring work allocation to field teams. The ideal candidate has experience in service desk operations, excellent organisational skills, and strong attention to data integrity. This is a full-time position with a focus on maintaining compliance and high customer service standards, offering a mix of office and remote work.