Service Desk Coordinator: Scheduling & Field Support

FAFS Fire & Security; City Of London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive Salary

Royal London Pension Scheme

Life Assurance

Generous Annual Leave

Employee Referral Bonus

Mental Health & Wellbeing Support

Employee Recognition Scheme

Career Development & Progression

Job summary

A regional fire and security company is seeking a Service Desk Administrator in Chessington to manage service operations, coordinate schedules for engineers, and maintain service records. Candidates should have experience in service administration and strong communication skills. A competitive salary of up to £30,000 per annum, along with benefits including pension and life assurance, will be offered.

Qualifications

• Proven experience in a coordination, scheduling, or service administration role.
• Exceptional organisational and time-management skills.
• Strong communication and interpersonal abilities.
• Customer-focused mindset with problem-solving capability.
• Proficient in Microsoft Office applications.
• Analytical thinking skills for effective scheduling.

Responsibilities

• Coordinate and schedule engineers for maintenance and service calls.
• Prioritize service requests based on urgency and compliance.
• Monitor engineer workload and adjust scheduling accordingly.
• Serve as the primary contact for incoming service inquiries.

Job description

A regional fire and security company is seeking a Service Desk Administrator in Chessington to manage service operations, coordinate schedules for engineers, and maintain service records. Candidates should have experience in service administration and strong communication skills. A competitive salary of up to £30,000 per annum, along with benefits including pension and life assurance, will be offered.