Part-Time Service Desk Manager: Calm, Structured Oversight

Everon - Switched on IT; Leeds; On-site; GBP 25,000 - 30,000; Part time

Job summary

A technology solutions company in Leeds is seeking a part-time Service Desk Supervisor to oversee daily operations at their busy service desk. The ideal candidate should be highly organised, confident, and capable of handling escalations while ensuring smooth service delivery. Strong customer-facing experience and the ability to communicate clearly in pressured situations are essential. If you're ready to bring structure to a fast-paced environment, this role could be for you.

Qualifications

• Experience in a service desk, helpdesk, or MSP environment.
• Confidence prioritising work in a fast-paced, reactive setup.
• Ability to work independently while collaborating closely.

Responsibilities

• Oversee daily service desk operations and monitor ticket queues.
• Triage and prioritise new tickets according to client impact.
• Act as a calm point of contact for client communication and escalations.

Skills

Strong organisation and attention to detail

Customer-facing experience

Clear communication

Ability to handle escalations

General IT literacy

Tools

PSA / ticketing systems

Halo PSA

IT Glue

Job description

A technology solutions company in Leeds is seeking a part-time Service Desk Supervisor to oversee daily operations at their busy service desk. The ideal candidate should be highly organised, confident, and capable of handling escalations while ensuring smooth service delivery. Strong customer-facing experience and the ability to communicate clearly in pressured situations are essential. If you're ready to bring structure to a fast-paced environment, this role could be for you.