Service Desk Engineer

Hunter Selection; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

On-site visits

31 days holiday

Car allowance

Life Insurance

Employee Assistance Programme

Discounts (Retail/Travel/Gym)

Cycle to work

Volunteer leave

Long service award

Job summary

Hunter Selection is seeking a Service Desk Engineer in Birmingham with hybrid working. You will support a leading IT Service provider, focus on infrastructure and networking, and assist clients across the region. Remote work with some travel to sites, resolving issues or escalating them within SLAs. A strong background in Windows, AD, M365 and networking is preferred.

The role offers £30,000-£40,000, car allowance, and wider benefits, with a focus on service quality and timely ticket resolution.

Qualifications

• Experience with MSP or IT consultancy environments.
• Strong background in infrastructure and networking.

Responsibilities

• Maintain SLAs and close tickets
• Support a variety of clients across Birmingham area
• Escalate complex issues to senior engineers as required

Skills

MSP experience

Active Directory

MFA

Endpoint Manager

M365

SharePoint

Windows Server

WAN technologies

VMware/Hyper-V

Windows/Exchange

Azure

Networking basics

SLA focus

Tools

Microsoft 365

VMware

Hyper-V

AzureAD

Job description

Service Desk Engineer

Birmingham (hybrid) | £30,000-£40,000 + car allowance and wider benefits

I'm seeking an experienced Service Desk Engineer for a leading IT Service provider based in Birmingham. They are looking for someone with a good technical background across Infrastructure and Networking, supporting a variety of clients in the area. You will work primarily remotely, with some travel to customer sites, ensuring that IT problems are either resolved or escalated within the agreed SLAs.

Benefits

• Twice a month on-site
• 31 days holiday inc bank holidays
• Option to buy and sell holiday
• Car allowance
• Life Insurance
• Employee Assistance Programme
• Retail/Travel/Gym discounts
• Cycle to work scheme
• Volunteer leave
• long service award + More!

The Service Desk Engineer will have experience in most of the following:

• MSP or IT Consultancy experience
• Good skills in Active Directory, MFA, Endpoint Manager, M365, SharePoint etc
• Good Windows Server experience up to 2025
• Knowledge of WAN Technologies
• Some experience with VMware/Hyper-V
• Skills with Windows and Exchange Server
• Azure experience
• A background in Networking (TCP/IP, DNS, DHCP, VLANS etc)
• A strong background in maintaining SLAs and closing tickets

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business