Hybrid IT Service Desk Engineer – Remote & Car Allowance

Hunter Selection; Portishead Point; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

On-site visits

31 days holiday

Car allowance

Life Insurance

Employee Assistance Programme

Discounts

Cycle to work

Volunteer leave

Long service award

Job summary

Hunter Selection is seeking a Service Desk Engineer for a Birmingham-based IT service provider. The role is hybrid, primarily remote with occasional travel to customer sites, and offers a salary of £30,000–£40,000 plus a car allowance and wider benefits.

You will support clients across infrastructure and networking, manage incidents, and ensure tickets are resolved or escalated within SLAs. Strong knowledge of AD, M365, Azure, Windows Server and networking is required.

Qualifications

• Experience in MSP or IT consultancy.
• Strong troubleshooting across AD, M365, Azure.
• Experience with Windows Server administration.
• Experience maintaining SLAs and ticket closure.

Responsibilities

• Provide remote IT support with occasional on-site travel.
• Resolve or escalate incidents within SLAs.
• Maintain SLA performance and ticket closure.
• Support infrastructure and networking across clients.

Skills

Active Directory

MFA

Endpoint Manager

M365

SharePoint

Windows Server

WAN Technologies

VMware

Hyper-V

Windows & Exchange Server

Azure

Networking (TCP/IP/DNS/DHCP/VLANs)

Job description

Hunter Selection is seeking a Service Desk Engineer for a Birmingham-based IT service provider. The role is hybrid, primarily remote with occasional travel to customer sites, and offers a salary of £30,000–£40,000 plus a car allowance and wider benefits.

You will support clients across infrastructure and networking, manage incidents, and ensure tickets are resolved or escalated within SLAs. Strong knowledge of AD, M365, Azure, Windows Server and networking is required.