Hybrid Service Desk Engineer - Birmingham | Car Allowance

Hunter Selection Limited; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Car allowance

31 days holiday inc bank holidays

On-site twice a month

Life Insurance

Employee Assistance Programme

Cycle to work scheme

Volunteer leave

Long service award

Job summary

Hunter Selection Limited is seeking a Service Desk Engineer in the Birmingham area. The role combines remote support with on-site visits to client sites, ensuring issues are resolved or escalated within agreed SLAs.

The candidate should have MSP/IT consultancy experience and strong skills in Active Directory, MFA, Endpoint Manager, M365, SharePoint, Windows Server, WAN technologies, and networking. Car allowance and broader benefits are included.

Qualifications

• Experience in MSP or IT consultancy.
• Strong skills in Active Directory, MFA, Endpoint Manager, M365, SharePoint.
• Good Windows Server experience up to 2025.
• Knowledge of WAN technologies.
• Some experience with VMware/Hyper-V.
• Proficient in Windows and Exchange Server.
• Background in networking (TCP/IP, DNS, DHCP, VLANs).
• Strong SLA management and ticket closure.

Responsibilities

• Provide first/second line support for clients.
• Resolve or escalate complex issues within SLAs.
• Maintain and improve SLA performance and ticket closure metrics.
• Occasional travel to customer sites as required.

Skills

Active Directory

MFA

Endpoint Manager

M365

SharePoint

Windows Server

Networking

Tools

VMware

Hyper-V

Job description

Hunter Selection Limited is seeking a Service Desk Engineer in the Birmingham area. The role combines remote support with on-site visits to client sites, ensuring issues are resolved or escalated within agreed SLAs.

The candidate should have MSP/IT consultancy experience and strong skills in Active Directory, MFA, Endpoint Manager, M365, SharePoint, Windows Server, WAN technologies, and networking. Car allowance and broader benefits are included.