It Service Engineer

Emplyfy; Greater London, Addlestone; Vor Ort; GBP 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

40 days paid holiday

Zusammenfassung

Emplyfy is seeking an experienced IT Service Engineer to join its Managed Service Provider team. The role focuses on delivering professional technical support both remotely and at customer premises, while maintaining strong customer interaction and troubleshooting across diverse IT environments.

With a broad technical remit, you will handle incidents, planned maintenance, and Service Desk workflow, ensuring SLA adherence and high service quality.

Qualifikationen

• At least 5 years' experience in IT engineering or support.
• Experience implementing Cyber Essentials and GDPR security standards.
• Strong Microsoft 365 experience including Email, SharePoint, Teams and OneDrive.
• Experience with Intune, RMM and telecom platforms.

Aufgaben

• Provide technical support and be the primary contact for customers.
• Attend customer premises to resolve incidents and perform maintenance.
• Manage service requests through the Service Desk from logging to resolution.
• Communicate progress to customers within SLA requirements.
• Escalate high-priority incidents as needed.
• Plan daily activities and complete tasks on time.
• Monitor environments and maintain system performance and service.
• Install, configure, maintain and repair IT hardware and software.
• Keep service records and documentation accurate and current.
• Respond to critical incidents on-site and remotely.

Kenntnisse

Customer service

Troubleshooting

Communication

Teamwork

Tools

Microsoft 365

Intune

RMM

Azure

Jobbeschreibung

An established technology company is seeking an experienced IT Service Engineer to join its Managed Service Provider team. The business supports a range of high-profile customers and requires an engineer who can deliver professional technical support both remotely and at customer premises.

This role offers a broad technical remit and would suit someone who enjoys customer interaction, troubleshooting and working across different IT environments.

Responsibilities

Provide technical support and serve as a primary contact for customers.

Attend customer premises as needed to resolve incidents and perform planned maintenance.

Manage support requests through the Service Desk tool from initial logging through to resolution.

Communicate progress to customers and work within agreed SLA requirements.

Escalate serious or high-priority incidents when necessary.

Plan daily activities and ensure important tasks are completed within required timescales.

Monitor customer environments and maintain the required level of system performance and service.

Install, configure, maintain and repair IT hardware and software.

Keep service records, tickets and technical documentation accurate and current.

Respond to critical incidents both on-site and remotely.

£30,000 - £40,000 per year, dependent on experience.

40 days' paid holiday each year.

At least 5 years' experience in a similar IT engineering/support position.

Practical experience implementing Cyber Essentials and GDPR security standards (mandatory).

Strong Microsoft 365 experience, including Email, SharePoint, Teams and OneDrive (mandatory).

Experience with Intune, RMM and telephone platforms.

Knowledge of network infrastructure and installations, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.

Experience coordinating with external service providers.

Good understanding of IT best practices and structured support processes.

Windows Server 2016, 2019 and 2022, including Group Policy and security settings.

Azure administration and implementation experience.

Good knowledge of Windows 10, Windows 11 and Mac.

Experience with different client builds and imaging.

Strong customer service and communication abilities.

Confident troubleshooting independently and working as part of a team.