Service Desk Engineer

Cloud People; St. Ives; Hybrid; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Support for Microsoft certifications

23 days holiday plus bank holidays

Private medical cover

Electric car scheme

Modern offices

Job summary

A growing IT services company in St. Ives is seeking a Service Desk Engineer with MSP experience to join their team. This role offers the chance to enhance your technical skills with support for Microsoft certifications and provides a hybrid working model. Key qualifications include strong knowledge of Microsoft 365 and excellent customer service abilities. The company promotes a people-first culture with opportunities for genuine career progression and various employee benefits.

Qualifications

• Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk.
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN).

Responsibilities

• Provide support to users through various channels.
• Assist in troubleshooting and problem resolution.
• Ensure timely communication and feedback to customers.

Skills

Experience with MSP

Knowledge of Microsoft 365

Windows OS support

Customer service skills

Problem-solving abilities

Tools

ITSM platforms

Remote monitoring tools

Job description

Overview

We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking environment.

Base pay range

Up to £35,000/year

What you’ll bring

• Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN)
• Excellent communication and customer service skills
• Ability to problem-solve, prioritise, and adapt in a busy environment

Nice to have

• Familiarity with ITSM platforms (Halo, Autotask, ServiceNow)
• Experience using RMM tools for monitoring & remote support
• ITIL awareness or certification
• Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900)

What’s in it for you

• Professional development – support with Microsoft certifications
• A people-first culture with genuine career progression opportunities
• 23 days holiday (plus bank holidays and your birthday off)
• Private medical cover (Bupa) via salary sacrifice
• Electric car scheme & modern, spacious offices
• Hybrid working – ideally 2 days per week in our St. Ives office

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Apply now to take the next step in your IT career.