Service Desk Engineer

Hunter Selection; Portishead Point; Híbrido; GBP 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site visits

31 days holiday

Car allowance

Life Insurance

Employee Assistance Programme

Discounts

Cycle to work

Volunteer leave

Long service award

Descripción de la vacante

Hunter Selection is seeking a Service Desk Engineer for a Birmingham-based IT service provider. The role is hybrid, primarily remote with occasional travel to customer sites, and offers a salary of £30,000–£40,000 plus a car allowance and wider benefits.

You will support clients across infrastructure and networking, manage incidents, and ensure tickets are resolved or escalated within SLAs. Strong knowledge of AD, M365, Azure, Windows Server and networking is required.

Formación

• Experience in MSP or IT consultancy.
• Strong troubleshooting across AD, M365, Azure.
• Experience with Windows Server administration.
• Experience maintaining SLAs and ticket closure.

Responsabilidades

• Provide remote IT support with occasional on-site travel.
• Resolve or escalate incidents within SLAs.
• Maintain SLA performance and ticket closure.
• Support infrastructure and networking across clients.

Conocimientos

Active Directory

MFA

Endpoint Manager

M365

SharePoint

Windows Server

WAN Technologies

VMware

Hyper-V

Windows & Exchange Server

Azure

Networking (TCP/IP/DNS/DHCP/VLANs)

Descripción del empleo

Service Desk Engineer

Birmingham (hybrid) | £30,000-£40,000 + car allowance and wider benefits

I'm seeking an experienced Service Desk Engineer for a leading IT Service provider based in Birmingham. They are looking for someone with a good technical background across Infrastructure and Networking, supporting a variety of clients in the area. You will work primarily remotely, with some travel to customer sites, ensuring that IT problems are either resolved or escalated within the agreed SLAs.

Benefits for the Service Desk Engineer:

• Twice a month on-site
• 31 days holiday inc bank holidays
• Option to buy and sell holiday, Car allowance
• Life Insurance
• Employee Assitance Programme
• Retail/Travel/Gym discounts
• Cycle to work scheme
• Volunteer leave
• long service award + More!

The Service Desk Engineer will have experience in most of the following:

• MSP or IT Consultancy experience
• Good skills in Active Directory, MFA, Endpoint Manager, M365, SharePoint etc
• Good Windows Server experience up to 2025
• Knowledge of WAN Technologies
• Some experience with VMware/Hyper-V
• Skills with Windows and Exchange Server
• Azure experience
• A background in Networking (TCP/IP, DNS, DHCP, VLANS etc)
• A strong background in maintaining SLAs and closing tickets

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.