Service Support Coordinator

Tagukltd; Stevenage; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Training & qualifications

Pension & life insurance

Employee Assistance Programme

Holiday entitlement increasing with |

Staff discounts on EE contracts

Job summary

TAG Catering Equipment UK is seeking a Service Support Coordinator to help keep our operation running smoothly from our Stevenage office. You’ll be the first point of contact for engineers and clients, coordinating calls, scheduling works, and maintaining clear communication across teams.

You don’t need prior service desk experience; we value a proactive attitude, strong organisation, and the ability to manage multiple tasks in a fast-paced environment. Competitive salary and benefits offered.

Qualifications

• Approximately one year of experience in a customer service or coordination role.
• Excellent communication and interpersonal skills.
• Proactive approach to problem-solving.
• Strong organisational and time-management abilities.
• Awareness of SLAs.
• Working knowledge of Microsoft Office, including Excel.

Responsibilities

• Engage with field engineering team to deliver high-quality service for clients.
• Liaise with engineers and clients to ensure all scheduled works are adhered to and completed.
• Respond promptly to new service or equipment requirements as they arise.

Skills

Clear communication

Interpersonal skills

Organisational skills

Time management

Customer service

Coordination

Tools

Microsoft Office

Excel

Job description

TAG Catering Equipment UK has been designing, supplying, and installing commercial kitchens and bar fit-outs since 1988, working with some of the most respected names across the hospitality and foodservice sectors, from independent operators and Michelin-starred restaurants to five-star hotels and high-profile venue groups.

Beyond design and installation, we provide ongoing service, maintenance, and breakdown support to keep our clients’ kitchens running smoothly, day in, day out. Our Service Desk sits at the heart of this — coordinating engineers, managing callouts, and delivering planned preventative maintenance across a portfolio that includes some of the UK’s best-known venues and hospitality groups.

We are now seeking a Service Support Coordinator to help keep this operation running smoothly. You will be someone who can juggle competing priorities, communicate clearly under pressure, and make sure engineers and clients stay aligned from first call to job completion.

The Role

This is a fast-paced, office-based coordination role connecting our engineers with clients across the UK. You’ll be the first point of contact for many of our customers, providing comprehensive support and making sure their needs are met promptly and efficiently, while working closely with the field engineering team to ensure all scheduled works are adhered to and completed on time.

You don’t need previous service desk experience — the right attitude and an aptitude for a varied, fast-moving environment matter most. You’ll support some of the UK’s most famous venues and hospitality groups, delivering one-off callout and planned maintenance support, and you’ll work alongside an award-winning design, project management, and marketing team.

What You’ll Be Doing

• Engaging with and supporting the field engineering team to deliver the best possible service for our clients
• Constantly liaising with engineers and clients to ensure all scheduled works are adhered to and completed
• Reacting positively to new service or equipment requirements as they arise

Job & Service Administration

• Creating and amending Jobcards
• Processing purchase orders, including adding them to the database and adjusting stock levels accordingly
• Handling supplier queries and finding resolutions
• Managing your own workload and prioritising daily duties efficiently

Team & Communication

• Ensuring all service-related communication is handled via email, chat, and telephone
• Working effectively as part of a busy, friendly office team

The Fit

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues
• A positive, proactive approach to problem-solving
• Proven organisational and time management skills
• Comfortable managing a varied workload in a fast-paced environment
• Around a year’s experience in a customer service or coordination role
• An awareness of service level agreements (SLAs)
• A working knowledge of Microsoft Office, including Excel

What We Offer

• Salary of £28,000 – £34,000, depending on experience
• Full training & support, including industry-recognised qualifications
• The chance to support some of the UK’s most famous venues and hospitality groups
• A collaborative role based at our Stevenage office, working alongside an award-winning design, project management, and marketing team
• Wellbeing Employee Assistance Programme including 24/7 access to a GP
• 20% discount on EE phone contracts & SIMs
• Company pension & life insurance
• Competitive holiday allowance, increasing with length of service
• Regular team lunches and events
• The opportunity to dine for free at our project sites including fine-dining restaurants and 5* hotels

Be part of a progressive, award-winning team of commercial catering experts with over 30 years of experience.

20% discount on all EE phone contracts and SIM’s.

Modern Hertfordshire office, plus the flexibility of home and remote working now and in the future.

Regular team events and opportunities to dine at our client sites including 5* hotels and fine-dining restaurants.

Wellbeing packages including Employee Assistance Programme, life insurance and competitive pension constributions.

Competitive benefits and salaries within the industry, with the opportunity to progress.