Service Desk Analyst vacancy in Gloucestershire (279DM)

Ex-Mill Recruitment Ltd; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire. In this role, you'll ensure the uptime and security of network systems. Ideal candidates will have over 2 years of network operations experience and robust technical skills in areas like TCP/IP and DNS. The position offers annual bonuses for performance and Christmas. Interested candidates can apply directly via the provided email.

Benefits

Two annual bonuses (Christmas + performance-based)

Qualifications

• 2+ years experience in network operations or similar environments.
• Experience with cloud networking (AWS, Azure, GCP) is preferred.

Responsibilities

• Monitor and maintain network performance.
• Detect and resolve incidents promptly.
• Support change management processes.

Skills

Network operations experience

Strong understanding of TCP/IP

Analytical skills

Communication skills

Adaptable mindset

Education

Certifications such as CCNA, CompTIA Network+, or ITIL

Tools

Enterprise-level monitoring tools

Scripting (Python, PowerShell)

Job description

Service Desk Analyst vacancy in Gloucestershire (279DM)

Are you a problem‑solver who thrives under pressure and takes pride in keeping critical systems running smoothly? This is an outstanding opportunity for a former service member or security‑cleared professional looking to bring their discipline, precision, and situational awareness into a new challenge in the civilian tech sector. Join a tight‑knit, mission‑driven team where your experience, initiative, and reliability will make an immediate impact. You’ll play a vital role in maintaining and improving a secure, high‑performance network infrastructure that underpins the success and growth of the company. A current DV clearance is required.

Mission

- As a Service Desk Analyst, you’ll be on the front line of network defence and performance — ensuring system uptime, responding rapidly to incidents, and strengthening the backbone of the company’s digital operations.

Key Responsibilities

• Monitor, analyse, and maintain network performance and availability.
• Detect, troubleshoot, and resolve incidents — escalating when necessary.
• Support incident, problem, and change management processes.
• Maintain accurate network documentation and operational readiness.
• Assist with configuration, patching, and upgrades of network devices.
• Collaborate with internal teams and external partners to deliver secure, reliable connectivity.
• Participate in the 24/7 support rota (where applicable).

What You Bring

• 2+ years’ experience in network operations, NOC, or similar technical environments.
• Strong understanding of TCP/IP, DNS, DHCP, VPNs, routing, and switching.
• Experience using enterprise‑level monitoring tools.
• Familiarity with ITIL processes.
• Sharp analytical skills and a calm, logical approach to troubleshooting.
• Clear, confident communication — written and verbal.
• Adaptable, proactive mindset and the ability to thrive in dynamic situations.
• Organised and mission‑focused with the drive to see every task through.

Preferred Qualifications

• Certifications such as CCNA, CompTIA Network+, or ITIL.
• Knowledge of cloud networking (AWS, Azure, GCP).
• Basic scripting/automation (Python, PowerShell).
• Exposure to cybersecurity monitoring.

Note

Two annual bonuses (Christmas + performance‑based)

If you’re ready to bring your military‑grade reliability, technical mindset, and teamwork into a civilian environment where they’re valued and rewarded.

For further details, contact [e-mail]