Service Desk Analyst - Major Incident Lead (6-Mo Contract)

Care UK Plc; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading private care company in the UK is looking for a Service Desk Analyst to provide exceptional support to over 15,000 users across 250+ sites. This fixed-term role involves monitoring service trends, managing incidents, and training new staff. The ideal candidate will have experience in a large organization and knowledge of ticketing systems. This is an opportunity to be part of a dynamic team focused on delivering outstanding care and improving IT services in healthcare.

Benefits

Competitive salary

Comprehensive benefits package

Supportive and inclusive environment

Qualifications

• Experience in IT support roles.
• Strong problem-solving skills.
• Ability to manage Major Incident communications.

Responsibilities

• Provide efficient service to over 15,000 users across multiple sites.
• Monitor Service Desk trends for improvement.
• Manage IT Service Desk Rota and holiday requests.
• Train and mentor new IT staff.

Skills

Experience working for a large organisation

Knowledge of a ticketing system

Job description

A leading private care company in the UK is looking for a Service Desk Analyst to provide exceptional support to over 15,000 users across 250+ sites. This fixed-term role involves monitoring service trends, managing incidents, and training new staff. The ideal candidate will have experience in a large organization and knowledge of ticketing systems. This is an opportunity to be part of a dynamic team focused on delivering outstanding care and improving IT services in healthcare.