Service Desk Analyst - ITIL-Driven Support & CX

Unicard Limited; Poole; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Unicard Limited in Poole is seeking a Service Desk Analyst to monitor service performance, coordinate with cross-functional teams and report on service delivery. You will apply ITIL best practices for service transitions, onboarding and stakeholder engagement, with a proactive approach to risk mitigation and a strong eye for detail.

You may be required to travel to all Unicard office locations as needed. The role emphasizes analytical thinking and a commitment to delivering high-quality customer

Qualifications

• Strong analytical skills and attention to detail.
• Experience applying ITIL practices to service management.
• Ability to identify risks and improve service quality.

Responsibilities

• Monitor service performance and generate reports on service delivery.
• Coordinate with cross-functional teams to resolve issues and drive improvements.
• Support service transition and customer onboarding processes with stakeholders.
• Travel to all Unicard office locations as required.

Skills

Analytical skills

Attention to detail

Proactive risk identification

Tools

ITIL

Service reporting

Job description

Unicard Limited in Poole is seeking a Service Desk Analyst to monitor service performance, coordinate with cross-functional teams and report on service delivery. You will apply ITIL best practices for service transitions, onboarding and stakeholder engagement, with a proactive approach to risk mitigation and a strong eye for detail.

You may be required to travel to all Unicard office locations as needed. The role emphasizes analytical thinking and a commitment to delivering high-quality customer