Service Desk Analyst: Autonomy, Growth & Public Sector Impact

Methods Business and Digital Technology; Leeds; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

LinkedIn Learning

Wellness programme

Social events

25 days annual leave

Job summary

Methods Business and Digital Technology Limited is seeking a Service Desk Analyst to provide consistent, high‑quality IT support for internal and external customers across multiple channels.

You will diagnose issues, document root causes, and coordinate repair actions while maintaining clear updates and adhering to SLAs. The role requires strong communication, teamwork and a customer‑centric approach to keeping services running smoothly.

Qualifications

• Strong analytical and problem-solving skills to identify root causes.
• Excellent communication across channels with non-technical audiences.
• Willingness to work weekends/out-of-hours with compensation.
• Broad knowledge of servers, networks, and Microsoft cloud offerings.

Responsibilities

• Answer support queries from multiple channels in a timely manner.
• Escalate issues to ensure progress.
• Provide updates during daily stand-ups.
• Maintain records of customer interactions and environments.
• Contribute to knowledge bases with technical articles.
• Visit customer sites when required.

Skills

Analytical thinking

Problem solving

Communication skills

Teamwork

Tools

Microsoft 365

ITIL

Windows OS

Networking basics

Job description

Methods Business and Digital Technology Limited is seeking a Service Desk Analyst to provide consistent, high‑quality IT support for internal and external customers across multiple channels.

You will diagnose issues, document root causes, and coordinate repair actions while maintaining clear updates and adhering to SLAs. The role requires strong communication, teamwork and a customer‑centric approach to keeping services running smoothly.