Service Desk Analyst

Unicard Limited; Poole; Híbrido; GBP 26.000 - 34.000; Jornada completa

Descripción de la vacante

Unicard Limited in Poole is seeking a Service Desk Analyst to monitor service performance, coordinate with cross-functional teams and report on service delivery. You will apply ITIL best practices for service transitions, onboarding and stakeholder engagement, with a proactive approach to risk mitigation and a strong eye for detail.

You may be required to travel to all Unicard office locations as needed. The role emphasizes analytical thinking and a commitment to delivering high-quality customer

Formación

• Strong analytical skills and attention to detail.
• Experience applying ITIL practices to service management.
• Ability to identify risks and improve service quality.

Responsabilidades

• Monitor service performance and generate reports on service delivery.
• Coordinate with cross-functional teams to resolve issues and drive improvements.
• Support service transition and customer onboarding processes with stakeholders.
• Travel to all Unicard office locations as required.

Conocimientos

Analytical skills

Attention to detail

Proactive risk identification

Herramientas

ITIL

Service reporting

Descripción del empleo

As the Service Desk Analyst, you will play a key role in ensuring the customer service provision is managed with quality and effectiveness. You will be responsible for monitoring service performance, coordinating with cross-functional teams to resolve issues and service reporting. This includes driving process enhancements to optimise efficiency and customer satisfaction. Leveraging ITIL best practices, you will support service transition, customer onboarding and stakeholder engagement to maintain high service standards.

This role requires strong analytical skills, attention to detail and a proactive approach to identifying and mitigating risks, ensuring a reliable and high-quality service experience across our bespoke solutions. Willingness to learn and deliver with quality is a key factor for this role.

The role will be based in Poole. However, you will be required to travel to all Unicard office locations as and when required.