Service Desk Analyst

Unicard Limited; East Kilbride; Remote; GBP 22,000 - 28,000; Full time

Job summary

Unicard Limited in the United Kingdom is seeking a Service Desk Analyst to support the Service Manager in delivering high-quality customer service and maintaining efficient office operations. The role is 95% service and 5% facilities, based in East Kilbride/Glasgow with travel to all Unicard locations as required.

The successful candidate will bring strong analytical skills and a proactive approach to risk mitigation, and must have long-term right to work in the UK. The position is full-time.

Qualifications

• Strong analytical skills
• Attention to detail
• Proactive approach to identifying and mitigating risks

Responsibilities

• Work with the Service Manager to ensure high-quality customer service provision.
• Own key office operations to ensure a smooth, efficient office environment.
• Split workload: 95% service, 5% facilities.
• Based in East Kilbride/Glasgow with travel to all Unicard office locations as required.
• Demonstrate long-term right to work in the UK.

Job description

As the Service Desk Analyst, you will play a key role in working with the Service Manager to ensure the customer service provision is managed with quality and effectiveness, while also taking ownership of key office operations.The successful candidate will play a central role in ensuring smooth service operations and a well-functioning, efficient office environment. We anticipate that following the initial office move the role will be split 95% service, 5% facilities.

Full time - closing date 31/10/2026 - East Kilbride / Glasgow

This role requires strong analytical skills, attention to detail and a proactive approach to identifying and mitigating risks, ensuring a reliable and high-quality service experience across our bespoke solutions. Willingness to learn and deliver with quality is a key factor for this role.

The role will be based in East Kilbride / Glasgow. However, you will be required to travel to all Unicard office locations as and when required.

The candidate must be able to demonstrate a long-term right to work in the UK for this role.