Service Desk Specialist - 1st Line IT Support (Cardiff)

Identify Solutions; Cardiff; On-site; GBP 28,000 - 38,000; Full time

Job summary

Identify Solutions in Cardiff is seeking a Service Desk Analyst for a fully onsite, 8 week contract. The role is 9:00am–5:00pm, Monday to Friday, at £180 per day (umbrella).

You will provide 1st line IT support to users via phone and email, logging and updating tickets, and guiding users through solutions. Ideal candidates will have prior service desk or IT support experience, strong communication, and the ability to build rapport quickly with users of varying technical abilities.

Qualifications

• Previous Service Desk, Helpdesk, IT Support or customer service experience.
• It literacy and comfort with Outlook, Teams and Windows.
• Ability to build rapport with users of varying technical ability.
• Excellent written and verbal communication skills.
• Enjoy helping people and delivering high levels of customer service.
• Strong organizational skills and ability to handle multiple requests.
• Proactive, reliable and collaborative team player.

Responsibilities

• Provide 1st line support to users via phone and email.
• Log and update tickets, troubleshoot common issues, guide users through solutions.
• Escalate issues appropriately when required.
• Maintain a positive customer experience from start to finish.

Skills

IT Support

Customer Service

Microsoft Windows

Microsoft Outlook

Microsoft Teams

Communication

Ticket Logging

Tools

Ticketing System

Microsoft 365

Job description

Identify Solutions in Cardiff is seeking a Service Desk Analyst for a fully onsite, 8 week contract. The role is 9:00am–5:00pm, Monday to Friday, at £180 per day (umbrella).

You will provide 1st line IT support to users via phone and email, logging and updating tickets, and guiding users through solutions. Ideal candidates will have prior service desk or IT support experience, strong communication, and the ability to build rapport quickly with users of varying technical abilities.