Service Desk Analyst

VIQU IT; Cambridge; Vor Ort; GBP 25.000 - 35.000; Vollzeit

Zusammenfassung

VIQU IT is seeking a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop issues, AV and meeting room technology in Cambridge. The role is on-site five days a week as part of a 12-month contract.

The successful candidate will demonstrate strong communication, a proactive approach and a commitment to delivering a positive user experience, with experience in Windows 10/11, Microsoft 365 and AV systems.

Qualifikationen

• Experience in IT service desk or IT support environment.
• Proficient in Windows 10/11 desktop support and troubleshooting.
• Hardware, software and peripheral troubleshooting.
• Experience handling incidents and requests via a ticketing system.
• AV and meeting room technology support.
• Microsoft 365 support experience.
• Excellent customer service and communication skills.
• Strong troubleshooting, prioritisation and problem-solving abilities.

Aufgaben

• Manage and resolve service desk tickets and user requests per SLAs.
• Provide hands-on desktop support for hardware, software, and Windows issues.
• Support meeting rooms, AV equipment, and conferencing technology.
• Troubleshoot IT issues and escalate when necessary.
• Provide clear updates to users throughout resolution.
• Assist with IT equipment setup, deployments, and on-site support.
• Collaborate with IT teams to ensure timely issue resolution.

Kenntnisse

IT service desk experience

Windows 10/11 troubleshooting

Hardware, software and peripheral

Incidents and service requests via a

AV and meeting room technology support

Microsoft 365 support experience

Customer service & communication

Troubleshooting & prioritisation

Tools

Ticketing system

Microsoft 365 software

Jobbeschreibung

Service Desk Analyst - 12-Month Contract - Cambridge

My customer is looking for a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop support, AV and meeting room technology. The successful candidate will have excellent communication skills, a proactive approach and a strong focus on delivering a positive user experience.

Skills Required from the Service Desk Analyst

• Experience working within an IT service desk or IT support environment.
• Windows 10/11 desktop support and troubleshooting.
• Hardware, software and peripheral support.
• Experience managing incidents and service requests through a ticketing system.
• AV and meeting room technology support.
• Microsoft 365 support experience.
• Excellent customer service and communication skills.
• Strong troubleshooting, prioritisation and problem-solving abilities.

Key Responsibilities of the Service Desk Analyst

• Manage and resolve service desk tickets and user support requests in line with agreed SLAs.
• Provide hands-on desktop support for hardware, software and Windows related issues.
• Support meeting rooms, AV equipment and conferencing technology.
• Troubleshoot IT issues and escape where necessary.
• Provide clear communication and regular updates to users throughout the resolution process.
• Assist with IT equipment setup, deployments and general onsite support.
• Work collaboratively with wider IT teams to ensure timely resolution of issues.

The Service Desk Analyst is required onsite, 5 days a week in Cambridge.